Review The Sheraton Vistana Resort Thread (key links on p.1)

[dioxide45]

Hi—I’ve read a good deal of this thread but hoping to get the latest thoughts on which section to request. We will have my mother with us who has limited mobility, and we’re planning on using Uber to get around so looking for the best option close to an Uber pickup point and without stairs. We also have little kids so would be great to be close to a kid-friendly pool, though that’s secondary to ease of access to pickup and having a nice unit (recently renovated would be great too haha). Any suggestions would be much appreciated.

How did you make your reservation?

 

[ajs317]

How did you make your reservation?

Via Costco Travel.

 

[bankr63]

Hi—I’ve read a good deal of this thread but hoping to get the latest thoughts on which section to request. We will have my mother with us who has limited mobility, and we’re planning on using Uber to get around so looking for the best option close to an Uber pickup point and without stairs. We also have little kids so would be great to be close to a kid-friendly pool, though that’s secondary to ease of access to pickup and having a nice unit (recently renovated would be great too haha). Any suggestions would be much appreciated.

You don't say unit size either, but probably a 2BR if mom is along. If it is a 1BR, you will be in Lakes or Cascades, for a 2BR it would be run of resort as it is a hotel type stay. Your best bet is to contact the resort with your requests about 2 weeks prior, they will want your reservation number. The contact information link is on page one.
Most important is mobility, so let them know that. That can still put you in any section though. All sections have ground floor units that are easily accessible. Lakes and Cascades have elevators, so all units are accessible. For Uber pick up, it would be easier to be near one of the gates or the main reception center - for drop off you can let them in with your card. Unfortunately, those buildings are generally away from the pools, so you'll probably need to think about which of the last two are more important to you. A nice compromise would probably be the northwest part of Cascades - easy access to the reception center and close(ish) to the Cascades Pool which has a fun shallow area for really small kids and a waterfall for bigger kids.
Note that some have reported here that security will allow identified Uber/Lift drivers in to pick you up at your villa, but I don't have firsthand experience.

 

[ajs317]

Thanks, very helpful! Yes, it would be a 2BR.

 

[erinch]

In April and November, we had no problems with Uber getting in. The most precise way is to drop a pin, so they have the exact location.

https://www.google.com/search?q=ube...iCL0&hl=en-US&sourceid=chrome-mobile&ie=UTF-8

Lakes and Cascades have elevators so you would not be stuck on the ground floor.

 

[Hemlock]

I have a 3 week stay booked at Vistana for Spring 2025 - renting points from 2 different owners. I am hoping to be able to stay in the same unit for the entire stay. When should I contact Vistana to make this request? Also is there a phone number and/or email address to make this type of request? Thanks

 

[bankr63]

I have a 3 week stay booked at Vistana for Spring 2025 - renting points from 2 different owners. I am hoping to be able to stay in the same unit for the entire stay. When should I contact Vistana to make this request? Also is there a phone number and/or email address to make this type of request? Thanks

There is a very good chance that you will be able to stay in the same unit. If they are making the reservations on your behalf, you would need both reservation numbers. About 2-weeks prior seems to be the best time to make the request to link the reservations; they often won't have the reservations transferred to the resort until then. Check the links on page 1 for information on the email and phone number. I keep those links updated whenever someone lets me know of a change.

 

[bettertheangel]

Just wanted to report on the internet - we're here now in the Courts area and the wifi has not been a problem. We are able to stream video and browse the internet on separate devices at the same time.

 

[Gina-Gina-Bo-Bina]

I have a 3 week stay booked at Vistana for Spring 2025 - renting points from 2 different owners. I am hoping to be able to stay in the same unit for the entire stay. When should I contact Vistana to make this request? Also is there a phone number and/or email address to make this type of request? Thanks

We have our one-week ownership stay plus one additional night (booked with airline points) that we wanted to link for our upcoming March vacation. We reached out to the resort's prearrival team via their dedicated email (which bankr63 has linked to on the first page of this thread), and they responded within 48 hours