DianeV said:----Based on the documents provided, it appears the business has adequately addressed all disputed issues and demonstrated a good faith effort to resolve your complaint.---
--This is what they said..I dont think that is what you are talking about
A refund is the way Sears decided to handle the dispute. Sounds like the posters who didn't get a refund are waiting and hoping to get the TV set.
I haven't read the entire thread but I don't think anyone who didn't get a refund, and asked for one, was denied.
I just gave you the difference between a good faith error and an error that wasn't good faith.