You know, it's easy for those of use here, who are basically rabid Disney fans who find every opportunity we can to experience, or at least talk about, WDW (or DLR, for that matter) to say, "Oh well, next time you'll know better," or "Disney is a business; things like this happen." However, I guarantee you the majority of those 30 families who had their CRT ADRs canceled are hardworking average Joes and Janes who probably could not easily afford the massively expensive Disney vacation on which they took their families, who six months ago felt an immense sense of relief and gratitude that they were able to get CRT reservations for their children at all, who may very well have pre-booked expensive BBB visits for their daughters immediately before their CRT dinner because of their CRT dinner, and who were immensely shocked and heartbroken, and feeling like they had little recourse if any at all, when Disney called to say, "Sorry, you're booted."
And I don't see the people shrugging their shoulders in this thread and saying, "Oops," reflecting any real, empathetic understanding of the very doubtlessly very large emotional impact that most of those families experienced. If you can't wrap your mind around the financial and emotional importance of CRT, much less a WDW vacation in general, anymore for the average WDW visitor, who comes at WDW from a less jaded perspective than we all do and is overwhelmingly concerned with getting everything right, and instead you blithely think that WDW comes easy for most people and stuff like this is no big deal, then I think you need to check your privilege. We are the outliers here. We should not expect the average WDW visitor to be able to parse and navigate as we do--much less downplay the magic and be apologists for Disney.
Saying it's OK for Disney to pull the magical rug out from under any guest because they got a better offer is not my Disney. I'm sure Walt would call corporate behavior like this worse things than Pete Werner did, and I think he really nailed it.