BPPHL2002
Earning My Ears
- Joined
- Jan 21, 2022
- Messages
- 41
Just wanted to share a delightful recent experience at SSR and with the CMs. We had a minor issue with room access last Tuesday night after an evening flight in.
When we arrived to our room via the online check-in/direct to room feature, my phone wouldn’t unlock the door. Green light, but the lock wouldn’t release. I had not been successful in getting my magic band connected in the lead-up to the trip, either.
I called Guest Services and spoke with Kevin and while he was sending a CM to help us, he stayed on the phone and could see my band. Then, he was able to have it connect to our room and it opened the door.
Very kind and quick resolution, and I left a cast compliment right away in gratitude! Once inside we were all able to get the bands to reconnect to our phones and had to upgrade to the newest firmware level.
The next day when we got back from DS, we found a couple of lovely gifts in our room, an SSR magnet and an SSR travel cup with the business card of the guest experience manager with housekeeping. I never expected to be pixie-dusted like that!
It touched me and made me feel even more connected with SSR, a place I’ve really fallen for. We own a small contract there and love the room décor, the buildings’ design, and the grounds. We even got to see a beautiful great egret hunting in the grass outside our patio. He's next to the tree trunk:

So, that’s my “why SSR is the best” tale
When we arrived to our room via the online check-in/direct to room feature, my phone wouldn’t unlock the door. Green light, but the lock wouldn’t release. I had not been successful in getting my magic band connected in the lead-up to the trip, either.
I called Guest Services and spoke with Kevin and while he was sending a CM to help us, he stayed on the phone and could see my band. Then, he was able to have it connect to our room and it opened the door.
Very kind and quick resolution, and I left a cast compliment right away in gratitude! Once inside we were all able to get the bands to reconnect to our phones and had to upgrade to the newest firmware level.
The next day when we got back from DS, we found a couple of lovely gifts in our room, an SSR magnet and an SSR travel cup with the business card of the guest experience manager with housekeeping. I never expected to be pixie-dusted like that!
It touched me and made me feel even more connected with SSR, a place I’ve really fallen for. We own a small contract there and love the room décor, the buildings’ design, and the grounds. We even got to see a beautiful great egret hunting in the grass outside our patio. He's next to the tree trunk:

So, that’s my “why SSR is the best” tale
