I think it's telling that the frontline CMs handling the TPV complaints all seem to say the same thing: all the rooms facing the lagoon are TPV. No mention of actually seeing Magic Kingdom.
But DVC couldn't call them Lagoon View, since they wanted to create a points tier above the existing Lake View that the longhouses had (which they did).
Really shot themselves in the foot.
I recall 3 categories of complaints I've seen so far:
- Some/most/all first-floor TPV roomscan't see the Magic Kingdom at all.
- A portion of which have questionable view of fireworks due to tree or Grand Floridian obstruction.
- Some east-facing TPV rooms can't see the Magic Kingdom easily due to decorative walls
- I haven't seen actual proof of this, is this the 8x38 rooms?
- I took this photo* from the far corner of a Premium View Duo (8x06), which kinda demonstrates it.
- However, Space Mountain peeking over the treeline technically satisfies the "Theme Park View" label that this room doesn't get. Of course, this was from the far corner of the balcony. This room would not have a view of the fireworks
- Of note, the Premium View Duos should be much worse in this regard than any of TPV rooms.
- I think the big question here is how bad is the angle?
- Maybe the standard here should be that all occupants in the room should be able to see Magic Kingdom from the balcony without stacking everyone in a trench coat.
- North-facing TPV roomsprimarily have a view of Grand Flo, but also can see Magic Kingdom
Are there other types of complaints I've missed?
As for what to do about it, I see a few solutions, but I also get why DVC did this in the first place...all of the solutions cause their own problems:
- Reclassify the specific problematic rooms to the next tier down, "Preferred View"
- Suddenly these become the most coveted Preferred View rooms, generating room requests, though on balance this problem is less bad
- Now that the resort has launched, some points will need to be shuffled via points chart, but this is doable.
- Someone will need to judge which rooms get the demotion, can it not be the person who decided this originally?
- Rename the entire view category from Theme Park View to Premium View, aligning with the Duos
- I hate this. It solves the "Theme Park View" problem without changing any individual rooms or points charts, but in my opinion, this cure is worse than the disease.
- The tandem of "Preferred" and "Premium" sound way too similar, abbreviate similarly, and don't have any implicit hierarchy.
- In a world where TPV is renamed to Premium view, people are going to hear that they need to book Premium to see fireworks and book Preferred instead and then be majorly disappointed.
- Honestly, a name scheme of "Good View", "Better View", and "Best View" would be better than Resort-Preferred-Premium as it has implicit hierarchy.
- Rename the entire view category from Theme Park View to something else, such as "Fireworks View", similar to Wilderness Lodge
- I'm open to this!
- I think there are still a couple of rooms that might need to be reclassified into Preferred? Speciifcally some tree-obstructed first-floor TPV rooms and maybe the 8x38 rooms.
- Reclassify the specific problematic rooms to a new tier with the same points charts as TPV, naming it something like "Lagoon View"
- This resort does not need more room categories lol.
- No points chart reshuffling.
- Honest descriptions of all the rooms, aligns with current CM positioning.
- Immediately become the unwanted rooms leftover at 7m.
Of all the above solutions, only #1 and #3 are the two I don't have an instant negative reaction to. #1 feels like the right thing for DVC to do, even if it means more headaches for themselves. #2 or #3 feel like the probable thing, sadly.
* Photo - Far corner of a balcony on Premium View Duo
View attachment 931916