I'm actually talking to a CM now, but she has put me on hold twice. Evidently their systems are extrememly slow, which is very understandable.
I actually called right at 7 am...ended up getting ready and everything while I was on hold...left for work at 7:45...still on hold. Got to work at 8, and while waiting for a meeting to begin, my cell lost signal and the phone hung up on me.
I called back at about 8:30 after our meeting was over, and it took me about 30 minutes to finally get someone.
So far, I have only gotten as far as telling the CM that I needed to have the free dining credited to my package (we booked back in Dec. and already had the dining plan), and gave her my reservation number. I am still holding with her! Kinda worried that something might be wrong!!