Well the people we spoke with were owners so I think they know..and we know too having stayed in and owned many timeshares. You dont understand that people were definitely having to wait until well after 4pm for rooms and we were told this is very typical for wyndham in general but especially here. I am not trying to say this is a bad place because it isnt, its very nice but they need to get their act together as far as cleaning rooms and having them available at a reasonable time
Oh... I wasn't stating that the complaints weren't valid, or that they were coming from just non-owners.
What I was getting at is that due to the type of guests that this particular timeshare resort attracts combined with it's size, it's likely to have a much more varied room turn time than you might see at a more typical timeshare resort... or even a hotel... which would ultimately impact their ability to efficiently plan staffing.
With a Hotel, you have daily housekeeping, so you are able to keep on top of a messy guest allowing you to keep your overall clean time down. (ounce of prevention...)
With a "typical" timeshare, A guest is usually required to perform certain cleaning duties before vacating the unit, which ultimately helps stabilize and create more of a baseline you can use for an average room turn time when planning your staffing levels.
With this particular resort, while they at one time had some guidelines on pre-checkout required cleaning, on my last visit this was no longer required or even mentioned/hinted at. my guess is that there was a large enough population of guests that didn't perform what was asked of them that the resort ultimately determined it was easier to just not make the request and adjust staffing accordingly.
Now you may have a average baseline for how long it takes to turn a room, but you are also going to have much greater spikes outside that average. You could walk into a room which had multiple small children who made a mess w/ parents who didn't try and keep things clean during the week (we are on vacation!)... or you could walk into a room that had multiple small children who the parents cleaned up after during the week leaving only a bit of clutter. Or you could go into a room that had adults who partied hard all week leaving quite a mess..... or a room that had adults who were extremely tidy and/or just used the place for crash-space.
In both sets of examples... you end up with one room that could take maybe 15min to turn (vacuum, make beds, etc), and one room that could take closer to 1hr to turn because it's requiring a bit more of a deep clean/scrubbing to make available for the next guest.
This could make it much more difficult.... especially on days when 1/3 of the resort may be turning over, to make efficient use of your housekeeping staff. One day having 1 housekeeper handle 2 floors could provide plenty of time to turn over every room in the window between checkout and the 4o'clock checkin. Another day it could take a single housekeeper that same window to clean 1/2 a floor.
My whole point is that we have heard horror stories where people get screwed with extremely late checkins because rooms aren't available. We've heard stories where the biggest delay in getting a room is the front desk process time with the crowds. and we've heard stories where everything moves smoothly and people actually even got their rooms early. Since we've heard the whole lineup, I'm willing the give the resort a bit of the benefit of the doubt that it isn't a major chronic issue. I'll definitely not feel like I need to take it out on the staff since I don't know if it's a problem caused by management intentionally not scheduling enough people for the day, the employees just not doing their job, or a day where they just ended up getting screwed by having an abnormally high percentage of rooms needing a deep clean.
(admittedly.... I'm also a very mellow person by nature and since I often either travel by myself or with a group of adult friends, I'm less likely to be frazzled from a long/stressful journey than some people might be. )
We never used the shuttle service, it was easier just to drive to the parks so we could take breaks when we were ready.
So we'll probably trade into BC.
