I had already received a response indicating they had received my email. This was the second response.
I was told that dDisney is more responsive to snail mail, so when I returned from my previous trip, I sent a letter expressing concerns over the restrooms. I had also spoken with Guest services While I was in the parks.
Believe it or not, I try to avoid putting any of my attention on the negatives of any vacation, disney included. Well, except for dirty restrooms. Most of the time, when I'm in a Disney park, I am oohing and aahing over the tiny details.
I didn't think you were saying that. I was just sharing my experience and trying to explain why I would be surprised if there was any follow up. I could hear from Disney or not, but I do not expect anything.
Thanks for this. It's nice when someone understands what you're saying whether they agree with you or not.
I recently heard back from Disney as well but more of a standard form email than anything else. I wrote to them based on a suggestion from a cm outlining the problem they have created for any guest doing the wishes dessert party who are also trying to book dinner. Since they changed the dp to a generic 6pm (whether it starts at 8 , 9 or whatever) they have made it impossible for anyone to book dinner before the party without having to call in , and if one is trying to book bog good luck having the time to phone in if they are even open when an opening for bog comes up. I wasn't looking for them to do anything for me but rather I would have liked to have heard that they will be trying to do something with this problem. Maybe even a modicum of understanding about the problem. I wrote as follows :
May I bring to your attention a matter that is extremely frustrating. My husband and I are booked to stay at the Poly from ------. We were only able to get some of the dining that we wanted at convenient times. That happens. I expected that we would have to try and juggle with cancellations. My issue surrounds Be Our Guest. Right now we're booked for ----------but trying to get dinner instead for -------. Ive been checking at all hours of the day and now 3 times its come up when I have been unable to book . Why you ask ? Because our Tommorrowland Dessert Party that is actually at 9:00pm is listed at 6:00 pm. I get that there are guests who are perhaps not checking times and get confused. But why should everyone suffer. It is so frustrating to find a 7:00(the perfect time) reservation only to try and book and be told that it conflicts with our Dessert Pty. And of course I either cant call in because it is 5:00 am, or by the time I have called the available reservation is long gone. As I said it is very frustrating and should not happen. Interestingly, Im not the only one complaining about this as evidenced by your cast member comment when I expressed my frustration on a recent call, responding with "yes I've heard this before". Please do something about this if not for my sake but for others who undoubtedly experience the same issue ! I'm pretty much giving up on getting the time we wanted the same night as the party since it only seems to come up during hours when your phone lines are closed
The response :
Dear -
Thank you for contacting the Walt Disney World® Resort.
Thank you for taking a moment to share your thoughts with us. When we receive comments such as yours, they are shared with various members of our organization. We appreciate your observations and will share them at the appropriate levels.
We look forward to your arrival in-
If you have questions or need further assistance, feel free to contact us.
Sincerely,
----------------
If this isn't a generic we dont care Im not sure what is .
We've created our own remedy which was to cancel the dessert party in the hopes that we can get the dinner we want. If not we'll do something else that night but at least we have a shot now....lol. I know Disney has filled our slots for the dp but they did lose our money from the booking.
Ok so I heard back from guest services. I itemized all of the problems I experienced while I was trying to purchase additional park tickets, add people to MDE and book FP+'s. The CM was very polite. The funniest thing she said was that Disney did not want guests to jump through hoops when they were vacation planning! I thought that was really funny, since I feel that's exactly what they want: ADR's 180 days out , FP+ 30-60 days out at midnight or some other arbitrary time based on MK closing! A total joke. Anyway, they did call, so that was a pleasant surprise.
The dessert party used to be scheduled for 1 hr prior to the fireworks, so if Wishes was at 10 your ressie would be for 9 or thereabouts, if Wishes at 11 then at 10 and so on. Apparently people were not checking to see if the time for Wishes was changed and so some were missing the party then complaining later. So now no matter what time Wishes is at all reservations for the dessert party say 6pm even though it will still start 1 hr prior to Wishes (lol but one still has to check and apparently numerous people show up at 6 now). Then when one tries to book dinner there is a conflict with wishes and you cant book dinner on the mde.
The dessert party used to be scheduled for 1 hr prior to the fireworks, so if Wishes was at 10 your ressie would be for 9 or thereabouts, if Wishes at 11 then at 9 and so on. Apparently people were not checking to see if the time for Wishes was changed and so some were missing the party then complaining later. So now no matter what time Wishes is at all reservations for the dessert party say 6pm even though it will still start 1 hr prior to Wishes (lol but one still has to check and apparently numerous people show up at 6 now). Then when one tries to book dinner there is a conflict with wishes and you cant book dinner on the mde.
And yes Im not kidding
