I've been reading this board and stalking Irma like the rest of you. I have family and friends in Florida and my prayers are with them. My fingers are crossed that Irma will significantly weaken and it won't be as bad as they are predicting.
I couldn't make up my mind and figured if we could just get down there, it would be fine. Well I woke up this morning, checked my email, and found out my Saturday flight into MCO had been cancelled. After calling my husband and crying, I knew I had to do something. I called and waited almost an hour to speak to someone in reservations. They then had to send me to guest services (after a brief hold). 4 hours later my call was still on hold. (I don't want to hear "It's a Small World" or "Yo Ho" anytime soon.)
I left the house phone on speaker and called from my cell. I just kept saying representative, representative, representative. It shockingly worked! I think I waited 10 minutes and was connected to the nicest lady. While she couldn't rebook us because of the free dining promo, she got on chat with guest services and was able to reschedule our two reservations. I cried and she seemed genuinely happy that she could help us. This week is the only week we could go until next summer and I've done summer in Disney before and don't want to do that again. We "hopefully" fly in Tuesday.
We were able to get our Universal tickets refunded and we may need a quick trip back to do that this winter or in the spring.
At this point Disney and Universal are very willing to accommodate and even refund, despite the fact that a hurricane warning hasn't been issued for Orlando.
Oh and you can cancel on the chat. You will have to go through guest services to cancel any extras (
mnsshp and memory maker), but if you find the hold times too long, it's an option.
For all those braving the storm, those who live there, and everyone who is in Irma's path, stay safe and god speed.
