BETTYDISNEY
Mouseketeer
- Joined
- Jul 19, 2004
As I previously posted, I had rented a handicapped accessible pool home and my reservation was recently canceled as I was told that the owner had previously reserved it with someone else. Funny thing though the first person I'd e-mailed I believe was the owner. He told me that those dates were fine and told me the total due for the 10 nights. He then told me that his reservation agents would contact me regarding the details.
When I purchased my airline tickets in double check, triple checked that my reservations were in order. I submitted the paperwork, and paid the deposit(which has been cashed).
They told me that there were some other villas available but not on the dates that I had selected and not on the property that I wanted.
When I called the airline they told me that my tickets are nonrefundable and that would be $100.00 per person to alter the dates.
I know that Disney has wonderful villas available but as you know they can be quite pricey compared to what my rental was going to be for the 10 days. There are not many properties that offer roll in shwers and this is why we selected this one. I do not think this is fair or correct to make a reservation for someone and then cancel it this way. I still have not heard back from her she had been out for two days regarding the return of my rental deposit.
I spoke with a friend of mine who is a lawyer, and he told me that she should be responsible for reimbursing me the costs of my airfare. I should not have to change my plans or travel dates to accommodate what they want. We had a contract and they broke it.
What do you guys think, I'm sorry this turns into a long rant but this has totally frustrated me and my family beyond belief.
When I purchased my airline tickets in double check, triple checked that my reservations were in order. I submitted the paperwork, and paid the deposit(which has been cashed).
They told me that there were some other villas available but not on the dates that I had selected and not on the property that I wanted.
When I called the airline they told me that my tickets are nonrefundable and that would be $100.00 per person to alter the dates.
I know that Disney has wonderful villas available but as you know they can be quite pricey compared to what my rental was going to be for the 10 days. There are not many properties that offer roll in shwers and this is why we selected this one. I do not think this is fair or correct to make a reservation for someone and then cancel it this way. I still have not heard back from her she had been out for two days regarding the return of my rental deposit.
I spoke with a friend of mine who is a lawyer, and he told me that she should be responsible for reimbursing me the costs of my airfare. I should not have to change my plans or travel dates to accommodate what they want. We had a contract and they broke it.
What do you guys think, I'm sorry this turns into a long rant but this has totally frustrated me and my family beyond belief.