Discussion in 'Disney Restaurants' started by closetmickey, May 16, 2018.
What would happen if you pre-ordered your BoG breakfast and then were running 10-15 minutes late?
If it is like lunch, they don't actually start preparing your food until you check in even after preordering (unlike regular mobile ordering- they prepare it when you hit I'm here). Nothing will happen.
So its just like any other ADR where they *may* still accommodate you if you are a few minutes late?
Your order is not actually gathered together until you arrive, confirm your order and pay.
However if you have an ADR and you're late they may hit you with a no show fee and give your reservation to someone else.
If you're not ridiculously late that's unlikely to occur but it could so my suggestion is DON'T BE LATE or MAKE THE ADR FOR A TIME THAT ACTUALLY WORKS FOR YOU.
Yes, they can charge you or cancel your reservation. I have been unexpectedly late before and have not had an issue. That’s not to say it can’t be different next time.
When we were staying at the Poly the monorail broke down, so our anticipated 30 minute trip from hotel room to BOG breakfast took almost 2 hours. DD was so upset that we would miss our first (of many ) chance to eat there. They asked if we wanted to come in for breakfast (which was super awesome since they had already closed for the transition to lunch) or wait a few minutes for lunch. We chose to be among the first seated for lunch. They were so nice and understanding that it made me much less stressed about future dining reservations as well. I always try to be 15 min early, but I don't worry about being 10 minutes late when forces conspire against us. One less thing to stress about!
Yes Disney is great when the lateness was beyond your control.
If you're just late because you're late they tend to be a bit less understanding.
WHY WOULD YOU EVEN ANTICPIATE BEING LATE ???
ADR Times and Tardiness "411":
1) WDW advises you to be at the ADR 15-minutes early.
2) You are expected to meet your ADR time, just like any other appt.
3) Being on-time is your responsibility, not that of WDW.
4) If late, they *can* cancel the ADR.
5) Under normal conditions, they usually allow up to a 15-minute lateness, but this is kindness, not a Grace Period.
6) If really busy, (eg, Free Dining, Holidays), there might be no Grace Period.
7) If you miss the ADR, you *might* have the ability to wait for a table.
8) For waiting times, there is no estimate, waits of 1-1½ hrs are common.
. . . if the eatery is not too busy, wait times could be minimal
. . . just depends upon the individual day-time-etc
9) They also have the option of canceling and just sending you away.
10) These options are at the discretion of the SEATER on duty at the podium.
11) Plus, it is up the eatery manager to decide if you get charged the $10/person no-show fee.
And what is Disney's responsibility when you show up 15 minutes early only to wait 30-45+ minutes because the restaurant overbooked or poorly planned? We are still the guest, no? Some of the comments I read sound quite draconian.
We typically go during very busy times and WDW transportation can be challenging. In my experience we have not had any issues showing up late other than having to wait a few minutes to a 1/2 hour to be accommodated. I agree, this may not always be the case, but we have never had a problem.
And now we are creeping towards entitled guest debate territory.
Just try to be on time aand not intentially late because well "We shouldn't have to wait".
We’ve been to quite a few WDW restaurants, over quite a few visits, arriving early, on time, and occasionally just a few minutes late due to circumstances out of our control. We have never had a problem...when we were late or when the restaurant was.
I really was just asking about the inner workings of an order ahead ADR. No need for any more lecture or debate.
1) No responsibility AT ALL.
2) In some cases, it is just that folks over-stayed the anticipated eating times, and BY LAW, the eatery cannot force them to leave.
3) In other cases, to get around complaints of not being able to score an ADR, WDW shortened the predicted eating times, thus causing delays.
4) At last, some Concierge have a DINING OVERRIDE CODE to allow them *to insert guests into even a sold-out eatery, and this backs-things-up. *
* When I have done this, there were some eateries that were deliberately overbooked by more than 100 people during a meal time (example: CRT for a holiday breakfast).
I've been late to an ADR at the Poly due to an accident on the roads. I was told the only reason they would still seat us was because the monorail was also having issues, so many guests were running behind.
Keep in mind Be out Guest is not a table service meal for breakfast or lunch, so it is much easier for them to accommodate people who are late. But it is never a good idea to depend on being seated if you are late.
This was true for us. At BOG lunch, part of our party was running pretty late due to unusual circumstances beyond their control. We were planning to just get seated and eat without them because I assumed BOG couldn’t accomodate their late arrival. The host said we would be ok if we checked back in anytime before lunch ended if we still wanted to eat together. I did not expect that.
So if I'm on the Monorail going to my ADR and it breaks down making me late, its my responsibility and not that of WDW? Really!!
That would depend--did you allow the 90 minutes Disney tells you to allow to make it to your ADR?
It is the guest's responsibility to be on time, barring anything out of their control. And in cases of the monorail being down, the CMs will be aware of it, and give the necessary leeway. But if a guest thinks they will be late even before the date of the ADR, something is wrong in their planning and something has to be changed.
This is why we make ADRs only for restaurants where we very much want to dine.
While I do think that the restaurants themselves are less draconian in practice, if you read the terms of your ADR when you make one, the rules given above are for real.
1) After working the Concierge Desk for many years, I think I have heard every excuse for being late.
2) The "Beyond My Control or Beyond Their Control" excuse is seldom valid.
3) About the only one that counts is a LONG (and documented) monorail breakdown.
4) Other than this, few people ever have a valid "Out of Control" reason.
I am sorry to be critical about people being late, but SOME PEOPLE (on vacation, or not) think they have a right to be late, and come up with creative excuses.
We have found that in most cases where people are late,
. . . the guest over-slept a breakfast ADR,
. . . the guest did not plan enough time to get ready to leave for the ADR (personal grooming, dressing),
. . . the guest did not plan enough travel-time for an ADR,
. . . the guest waited too long in line for a ride/attraction and missed their ADR time, (the most frequent real cause)
. . . the guest scheduled other events to close too their ADR time,
. . . the guest thought they had a right to show up at their convenience
. . . the guest had someone in their party that "wasn't quite ready to eat, yet", so they stalled
. . . the guest had second thoughts about their eatery choice, and tried to change to another eatery,
. . . the guest did not plan the transport time, and due to overcrowded vehicles had to wait for another bus or boat to arrive,
. . . the guest is habitually late for appointments (probably the second most frequent real reason).
Oh, trust me, I get it. We (and the people we were meeting) always arrive early for our ADRs.
The people we were meeting are local AP holders and very familiar with when to leave to arrive with plenty of time for an ADR. Without sharing personal details, they had a “real” reason.
The reason I shared this is that I did not expect BoG’s response to be that we could come back any time until 2:30pm. We (and the people we were meeting) assumed we would need to eat without them.
I used to work at a Disney resort and I agree with you. I know that there is a chronic problem with people being late for ADRs, people book things they know they will be late for, etc. When I filled in at the valet desk, guests would try to have us get their car faster because they were running late for reservations all the time. Late doesn’t give anyone a free pass to the front of the valet line! Everyone has places to be.
Things happen. People stay too long. People show up late and are seated anyway. It's kind of like when you go to the doctor, you show up early or on time but the 3 people before you showed up late or there was someone ahead of you has more complicated issues that need addressing. You wait or you leave. People have no idea how it throws off a doctor's schedule when you show up late. You how up 10 mins or later for me, you can reschedule or I can try to work you in by the end of the am/pm
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