closetmickey
DIS Veteran
- Joined
- Oct 2, 2009
What would happen if you pre-ordered your BoG breakfast and then were running 10-15 minutes late?
When we were staying at the Poly the monorail broke down, so our anticipated 30 minute trip from hotel room to BOG breakfast took almost 2 hours. DD was so upset that we would miss our first (of many ) chance to eat there. They asked if we wanted to come in for breakfast (which was super awesome since they had already closed for the transition to lunch) or wait a few minutes for lunch. We chose to be among the first seated for lunch. They were so nice and understanding that it made me much less stressed about future dining reservations as well. I always try to be 15 min early, but I don't worry about being 10 minutes late when forces conspire against us. One less thing to stress about!
What would happen if you pre-ordered your BoG breakfast and then were running 10-15 minutes late?
And what is Disney's responsibility when you show up 15 minutes early only to wait 30-45+ minutes because the restaurant overbooked or poorly planned?
When we were staying at the Poly the monorail broke down, so our anticipated 30 minute trip from hotel room to BOG breakfast took almost 2 hours. DD was so upset that we would miss our first (of many ) chance to eat there. They asked if we wanted to come in for breakfast (which was super awesome since they had already closed for the transition to lunch) or wait a few minutes for lunch. We chose to be among the first seated for lunch. They were so nice and understanding that it made me much less stressed about future dining reservations as well. I always try to be 15 min early, but I don't worry about being 10 minutes late when forces conspire against us. One less thing to stress about!
Keep in mind Be out Guest is not a table service meal for breakfast or lunch, so it is much easier for them to accommodate people who are late. But it is never a good idea to depend on being seated if you are late.
So if I'm on the Monorail going to my ADR and it breaks down making me late, its my responsibility and not that of WDW? Really!!3) Being on-time is your responsibility, not that of WDW.
So if I'm on the Monorail going to my ADR and it breaks down making me late, its my responsibility and not that of WDW? Really!!
part of our party was running pretty late due to unusual circumstances beyond their control.
1) After working the Concierge Desk for many years, I think I have heard every excuse for being late.
2) The "Beyond My Control or Beyond Their Control" excuse is seldom valid.
3) About the only one that counts is a LONG (and documented) monorail breakdown.
4) Other than this, few people ever have a valid "Out of Control" reason.
NOTE:
I am sorry to be critical about people being late, but SOME PEOPLE (on vacation, or not) think they have a right to be late, and come up with creative excuses.
We have found that in most cases where people are late,
. . . the guest over-slept a breakfast ADR,
. . . the guest did not plan enough time to get ready to leave for the ADR (personal grooming, dressing),
. . . the guest did not plan enough travel-time for an ADR,
. . . the guest waited too long in line for a ride/attraction and missed their ADR time, (the most frequent real cause)
. . . the guest scheduled other events to close too their ADR time,
. . . the guest thought they had a right to show up at their convenience
. . . the guest had someone in their party that "wasn't quite ready to eat, yet", so they stalled
. . . the guest had second thoughts about their eatery choice, and tried to change to another eatery,
. . . the guest did not plan the transport time, and due to overcrowded vehicles had to wait for another bus or boat to arrive,
. . . the guest is habitually late for appointments (probably the second most frequent real reason).
Things happen. People stay too long. People show up late and are seated anyway. It's kind of like when you go to the doctor, you show up early or on time but the 3 people before you showed up late or there was someone ahead of you has more complicated issues that need addressing. You wait or you leave. People have no idea how it throws off a doctor's schedule when you show up late. You how up 10 mins or later for me, you can reschedule or I can try to work you in by the end of the am/pmAnd what is Disney's responsibility when you show up 15 minutes early only to wait 30-45+ minutes because the restaurant overbooked or poorly planned? We are still the guest, no? Some of the comments I read sound quite draconian.
We typically go during very busy times and WDW transportation can be challenging. In my experience we have not had any issues showing up late other than having to wait a few minutes to a 1/2 hour to be accommodated. I agree, this may not always be the case, but we have never had a problem.