Problem with Kidani stay

[carlbarry]

We, too, had a room very similar to the one you are describing. However in our situation they were unable to provide us with another room as the resort was completely full. Were we happy, no, but someone was going to get stuck with it and apparently we won the lottery! You should feel very fortunate that they were able to move you to another room. As far as leaving items in the room, that is on me and my family. I am sorry that you misplaced your items and hope Disney is able to find and return them to you.

I understand completely that sometimes it is impossible to change rooms. I was happy I was able to. I understand sometimes we get stuck, like the time I got the infamous Dumpster room at Wilderness Lodge. When I tell friends that, for example, I got a room at the end of a long hallway, they will say, "Tell them that that's unacceptable to have to walk so far!" I explain that that's how Disney designed the resort, they are well aware of it, and there is nothing to complain about.
But on the other hand, if one gets a "special" room that doesn't have all the amenities of a "regular" room, that's not right either. If when I went to pick up my rental car I was told, "We don't have the standard size car you are paying for, only compact, but we are going to charge you for the standard size" that wouldn't be right. And giving someone a downgraded room at the same price isn't right either.

 

[sndral]

I have twice dealt w/ room/location issues at AKL, albeit at Jambo rather than Kidani. The first time, many years ago was a 1 br. savanna view I’d booked for cash in my pre DVC days, I was assigned a villa w/ a less than stellar view & asked if I could be moved - the answer was no, they were completely booked. Apparently the experience didn’t scar me too much because I still bought AKV , although that villa was one that was reclassified later to standard view. The second was last year when upon first entering the villa we notice black gunk in the spa tub in our 2 br.. I went to the front desk to ask that housekeeping clean up the gunk, it turns out the gunk was from maintenance trying to fix the tub & that it still didn’t work - so they offered to move us & we accepted the offer. I’ve twice been offered but declined a move on cash bookings when there’ve been minor issues w/ my room, once at the Poly & once at the YC. I doubt that I’d have bothered w/ moving because of the less clothes hanging space/no tub set up of an H/A Kidani studio .
FYI, I believe the safe in the H/A Kidani studio is in the dresser unit that the TV sits on - don’t know if you were in the villa long enough to open the drawers/doors & find it?

 

[carlbarry]

I have twice dealt w/ room/location issues at AKL, albeit at Jambo rather than Kidani. The first time, many years ago was a 1 br. savanna view I’d booked for cash in my pre DVC days, I was assigned a villa w/ a less than stellar view & asked if I could be moved - the answer was no, they were completely booked. Apparently the experience didn’t scar me too much because I still bought AKV , although that villa was one that was reclassified later to standard view. The second was last year when upon first entering the villa we notice black gunk in the spa tub in our 2 br.. I went to the front desk to ask that housekeeping clean up the gunk, it turns out the gunk was from maintenance trying to fix the tub & that it still didn’t work - so they offered to move us & we accepted the offer. I’ve twice been offered but declined a move on cash bookings when there’ve been minor issues w/ my room, once at the Poly & once at the YC. I doubt that I’d have bothered w/ moving because of the less clothes hanging space/no tub set up of an H/A Kidani studio .
FYI, I believe the safe in the H/A Kidani studio is in the dresser unit that the TV sits on - don’t know if you were in the villa long enough to open the drawers/doors & find it?

When I went to the front desk and said there is no safe, the CM didn't advise me otherwise, and I had not looked in the drawers. One time staying at AKL, probably Jambo, I called that there was no safe in the closet and the CM told me it's in the wood clothes cabinet on the top shelf, and sure enough it was. If the CM had told me there was a safe in the room, I would have stayed there as the view was good, and saved all this aggravation.

 

[bdrex28]

You're in a weird spot.

You got a room you didn't prefer but were fortunate they gave you another.

They didn't move you when they could have but yet not once but twice you left things in your room.

They found the jacket but not the GPS.

I think both parties are at blame here and it's unfortunate. Hopefully you get it back.

Probably a learning lesson for both you and the CMs

 

[carlbarry]

You're in a weird spot.

You got a room you didn't prefer but were fortunate they gave you another.

They didn't move you when they could have but yet not once but twice you left things in your room.

They found the jacket but not the GPS.

I think both parties are at blame here and it's unfortunate. Hopefully you get it back.

Probably a learning lesson for both you and the CMs

It's not that I didn't prefer the room. I understand getting a room I didn't prefer; it happens to me often with DVC. It's that the room did not have the AMENITIES I am paying for with my points, amenities that are listed on the Disney website as being there.
I once stayed in a Wyndham resort using my Wyndham timeshare. Due to construction, there was no water in my room for 24 hours. Gosh, I prefer a room with running water. I didn't get it. Tough luck, right? However, Wyndham returned me points for the inconvenience.
As for my leaving behind two items: Are you arguing that if you forget something in the room, tough luck? Now it belongs to Disney? And if I stayed in the room with no safe, and my laptop or credit cards or wallet was stolen, hey, tough luck, you should have demanded a room with a safe? If I leave my cell phone on a lounge when I go into the pool, and the cell phone disappears, hey, what do you expect at a Disney resort?

 

[J-Dog]

It's not that I didn't prefer the room. I understand getting a room I didn't prefer; it happens to me often with DVC. It's that the room did not have the AMENITIES I am paying for with my points, amenities that are listed on the Disney website as being there.
I once stayed in a Wyndham resort using my Wyndham timeshare. Due to construction, there was no water in my room for 24 hours. Gosh, I prefer a room with running water. I didn't get it. Tough luck, right? However, Wyndham returned me points for the inconvenience.
As for my leaving behind two items: Are you arguing that if you forget something in the room, tough luck? Now it belongs to Disney? And if I stayed in the room with no safe, and my laptop or credit cards or wallet was stolen, hey, tough luck, you should have demanded a room with a safe? If I leave my cell phone on a lounge when I go into the pool, and the cell phone disappears, hey, what do you expect at a Disney resort?

I would also be just as annoyed as you with being given a HA room. But, just IMO, and of course your situation was somewhat different, but if I were to leave something in my room at check-out, then I would absolutely assume that it was tough luck and my own fault, and be very appreciative if they did happen to find it.

And I'm not sure what your comment about the cell phone on the chair is supposed to mean. If you leave your stuff unattended and it gets stolen, how is that Disney's fault? They don't do background checks for every vacationer at the resort.

 

[carlbarry]

I would also be just as annoyed as you with being given a HA room. But, just IMO, and of course your situation was somewhat different, but if I were to leave something in my room at check-out, then I would absolutely assume that it was tough luck and my own fault, and be very appreciative if they did happen to find it.

And I'm not sure what your comment about the cell phone on the chair is supposed to mean. If you leave your stuff unattended and it gets stolen, how is that Disney's fault? They don't do background checks for every vacationer at the resort.

I didn't leave anything in my room at check out. I was transferred to another room for 6 nights.
In any event, if you leave something in the room at check out, are you saying you are granting permission to housekeeping to keep it?
I've been a lawyer for a very long time. Leaving something is called a bailment.

 

[Sandisw]

I didn't leave anything in my room at check out. I was transferred to another room for 6 nights.
In any event, if you leave something in the room at check out, are you saying you are granting permission to housekeeping to keep it?
I've been a lawyer for a very long time. Leaving something is called a bailment.

No, it doesn’t mean they get to take it but if a guest leaves something, it’s not Disneys or any hotels fault.

All they can do is look for it and if found, return it. As I mentioned, that room could have already had guests in by the time you notified them you thought you left it behind.

For all you know, that’s where it went.

 

[carlbarry]

No, it doesn’t mean they get to take it but if a guest leaves something, it’s not Disneys or any hotels fault.

All they can do is look for it and if found, return it. As I mentioned, that room could have already had guests in by the time you notified them you thought you left it behind.

Apparently it didn't have anything in it, because a CM called me twice up to 5 hours later that he had twice looked in "all the nooks and crannies" of the room and didn't see the jacket. That was even though I told him exactly where it was.
And then right after his second call I got another call from another CM that there had been a mix-up and they did have my jacket, and she sent an email to my email address . . . which wasn't my email address. So they seem a little unorganized.
When I left the property it was a "bailment." There are various levels of care the bailor, Disney, must use depending on the situation. It doesn't mean I'm relinquishing ownership to whoever finds it while it is in Disney's care.

 

[TCRAIG]

I didn't leave anything in my room at check out. I was transferred to another room for 6 nights.
In any event, if you leave something in the room at check out, are you saying you are granting permission to housekeeping to keep it?
I've been a lawyer for a very long time. Leaving something is called a bailment.

Maybe they’re saying just because you left something behind and it’s no longer there - don’t assume the housekeeping staff found it and ‘kept’ it.
I get a HA room a LOT - front desk has nothing to do with room assignments…the ‘missing’ amenities you referenced were (I think) the lack of a safe and a short closet…
But you admitted that you didn’t really check to see if a safe was in the room and a HA room has to have a short closet so that people in wheelchairs can reach the rods. I think it’s fabulous that they offered you a non-HA room to switch into and as far as moving - it’s YOUR responsibility to pack up just like a regular checkout day. You can always call for Bell Svcs - you’re the one that moved items piece meal - is that how you normally checkout? Pack and move one piece to you car or to the lobby at a time?

 

[Sandisw]

Apparently it didn't have anything in it, because a CM called me twice up to 5 hours later that he had twice looked in "all the nooks and crannies" of the room and didn't see the jacket. That was even though I told him exactly where it was.
And then right after his second call I got another call from another CM that there had been a mix-up and they did have my jacket, and she sent an email to my email address . . . which wasn't my email address. So they seem a little unorganized.

I was talking about the GPS. It sounds like a CM had found it and removed it before the one CM went back to look and that is why it took time to find for you.

But I think it shows that they don’t keep people’s stuff and do the best they can to try and locate it and return it.

It was an unfortunate accident that you left it when you moved. Sure, it would have been nice for the CM to have remembered to ask you if you wanted help…but, you could have also asked for bell services to assist you, especially when you had to be let back into the room to get your things. It was you who decided to do things the way you did.

I get being disappointed in the accessible room and disappointment about losing the GPS.

But I don’t understand why you think something was done wrong.

 

[TCRAIG]

Apparently it didn't have anything in it, because a CM called me twice up to 5 hours later that he had twice looked in "all the nooks and crannies" of the room and didn't see the jacket. That was even though I told him exactly where it was.
And then right after his second call I got another call from another CM that there had been a mix-up and they did have my jacket, and she sent an email to my email address . . . which wasn't my email address. So they seem a little unorganized.
When I left the property it was a "bailment." There are various levels of care the bailor, Disney, must use depending on the situation. It doesn't mean I'm relinquishing ownership to whoever finds it while it is in Disney's care.

Maybe a staff member had ALREADY found the jacket and turned it when the CM went to look for it per your instructions…and the mix-up was that 2 people were sent to look…

 

[J-Dog]

I didn't leave anything in my room at check out. I was transferred to another room for 6 nights.
In any event, if you leave something in the room at check out, are you saying you are granting permission to housekeeping to keep it?
I've been a lawyer for a very long time. Leaving something is called a bailment.

Yeah, that's why I said your situation was somewhat different.

In any case, you leaving something that doesn't came back to you doesn't automatically mean that Mousekeeping just pocketed it. Another guest could have moved into the room, it may have been accidentally thrown away, etc. Once it leaves your possession, it might not be coming back, but that doesn't mean something nefarious happened.

 

[eticketplease]

All rooms do have a safe as described on the DVC website. As stated by @sndral and @TCRAIG mentioned the safe is lower for accessing from a wheelchair.

Unfortunately the closest is lacking as they steal space to enlarge the bathroom but you do have a wardrobe to hang clothes in a HA room

 

[Elephantay]

Personally I too would have a problem without a safe, and for a long stay like you had I'd want a closet as well ( we bring the hanging shelves for our trips.) I now know to request to NOT have an accessible room!

I thought it was nice of them that they gave you money for a new coat.

Maybe when you propped the door open, someone took advantage and went in and took your GPS. Might it have been visible on a table or something?

 

[juliebee]

So this item was a GPS, like a Garmin? Can you use the Garmin Tracker to find it?

 

[carlbarry]

Maybe they’re saying just because you left something behind and it’s no longer there - don’t assume the housekeeping staff found it and ‘kept’ it.
I get a HA room a LOT - front desk has nothing to do with room assignments…the ‘missing’ amenities you referenced were (I think) the lack of a safe and a short closet…
But you admitted that you didn’t really check to see if a safe was in the room and a HA room has to have a short closet so that people in wheelchairs can reach the rods. I think it’s fabulous that they offered you a non-HA room to switch into and as far as moving - it’s YOUR responsibility to pack up just like a regular checkout day. You can always call for Bell Svcs - you’re the one that moved items piece meal - is that how you normally checkout? Pack and move one piece to you car or to the lobby at a time?

I didn't say housekeeping took the GPS. Maybe someone moved in and found it and kept it.
Yeah, I didn't examine every aspect of the room, look in every draw, count the towels, before I went back to the desk. I told the CM at the desk that there was no safe, and she didn't say "Yes there is," One of the times I stayed at Jambo there was no safe in the closet. I called the desk, and they told me that it's in the wooden clothing storage.
I don't move "one item at a time." I had a large suitcase, a carry on suit case, my camera bag, my GPS, three bags of Disney merchandise, and three bags of groceries. I'm one person, and I had move all that. If this is a "deluxe" resort, shouldn't the desk offer me Bell Services? Why is it MY obligation to know that that is the job of Bell Services?
And once again, I wasn't "checking out." I was moving from one room in the same building to another room.
Yes, it's nice they found me another room. Yes, it's my responsibility to pack. But none of that would have been necessary if I was informed the room I was assigned to did NOT have the amenities as listed by Disney.

 

[eticketplease]

If this is a "deluxe" resort, shouldn't the desk offer me Bell Services? Why is it MY obligation to know that that is the job of Bell Services?

I don't see anywhere that someone stated you should know the job requirements of Bell Services.

That being said you have stated you are a long time DVC owner so I find it hard to believe that you did not know that Bell Services could help you with your luggage whether that is to your car or to a room on property.

 

[J-Dog]

I didn't say housekeeping took the GPS. Maybe someone moved in and found it and kept it.
Yeah, I didn't examine every aspect of the room, look in every draw, count the towels, before I went back to the desk. I told the CM at the desk that there was no safe, and she didn't say "Yes there is," One of the times I stayed at Jambo there was no safe in the closet. I called the desk, and they told me that it's in the wooden clothing storage.
I don't move "one item at a time." I had a large suitcase, a carry on suit case, my camera bag, my GPS, three bags of Disney merchandise, and three bags of groceries. I'm one person, and I had move all that. If this is a "deluxe" resort, shouldn't the desk offer me Bell Services? Why is it MY obligation to know that that is the job of Bell Services?
And once again, I wasn't "checking out." I was moving from one room in the same building to another room.
Yes, it's nice they found me another room. Yes, it's my responsibility to pack. But none of that would have been necessary if I was informed the room I was assigned to did NOT have the amenities as listed by Disney.

At this point, the consensus seems to be that you being given an HA room was annoying, but Disney tried to make it right by offering to switch rooms. Then Bell Services should have helped but didn't, which was their bad. Then, it was your fault for forgetting multiple things during that switch, of which Disney was helpful and managed to find one of the items.

It also seems that the consensus is that, yes, you should let them know your concerns, but there were no glaring deficiencies by anyone, and seems like it's time to move on. You can justify what you did and didn't do until the end of time but it won't change the outcome or anyone's opinion.

 

[TCRAIG]

I didn't say housekeeping took the GPS. Maybe someone moved in and found it and kept it.
Yeah, I didn't examine every aspect of the room, look in every draw, count the towels, before I went back to the desk. I told the CM at the desk that there was no safe, and she didn't say "Yes there is," One of the times I stayed at Jambo there was no safe in the closet. I called the desk, and they told me that it's in the wooden clothing storage.
I don't move "one item at a time." I had a large suitcase, a carry on suit case, my camera bag, my GPS, three bags of Disney merchandise, and three bags of groceries. I'm one person, and I had move all that. If this is a "deluxe" resort, shouldn't the desk offer me Bell Services? Why is it MY obligation to know that that is the job of Bell Services?
And once again, I wasn't "checking out." I was moving from one room in the same building to another room.
Yes, it's nice they found me another room. Yes, it's my responsibility to pack. But none of that would have been necessary if I was informed the room I was assigned to did NOT have the amenities as listed by Disney.

Except they DID have the amenities - just maybe not what you were expecting or expecting to find them - and you were checking out - checking out of one room and into another -