Problem with Kidani stay

[carlbarry]

I think some of the posts are a bit more critical of OP than I like but answering the question posed I do not think you have anything worth complaining to Disney about. In fact, I honestly think Disney did well to take care of you and would lean more towards recognizing the numerous ways they helped rather then the one potential failure on their end (I disagree they even did anyting wrong not mentioning bell services).

To start, it appears they gave you this room to help accomodate your request. Once you asked to be moved they also accomodate that request. Neither of these things are guaranteed and I feel you should be grateful for both. They then pre-emptively identified you would need help getting back into old room and had someone help you there. I agree they could have asked if you needed bell services but that’s far from a complainable issue imo. If you needed help you could have asked and it’s also not obvious it even makes sense to offer because they could have been busy and wouldn’t make sense for you to wait around for stuff if staff not immediately available.

Once you moved out of the room you forgot two items; I see you’ve mentioned you take blame for that but your responses really seem to indicate you actually don’t believe it’s your fault and you blame Disney. IMO this isn’t “mainly” your fault, it is 100% your fault. Disney had no responsibility to accomodate you here yet they gave you a credit to buy a new jacket. They then went further and found your jacket but weren’t able to locate the second item you left in room that you failed to notice until much later when the room was presumably occupied.

Im not sure if you feel they failed here but again I’ll say they didn’t and were actually very successful finding even the one item. It sounds like you didn’t notice minutes later but hours later. Other guests were likely in the room and Disney can’t be expected to disrupt them and rummage through their stuff to find the item you lost. At this point I’d say you paid a pretty small price for a mistake you made and use this to learn a lesson in accountability and appreciate the ways they help you when you made a mistake rather then deflect blame to them.

Well, that was my original question. On the one hand, DVC did honor my room request as "near the lobby." And they did give me another room.
On the other hand, I was not told before hand that the room was "accessible" and thus did not have the amenities of a regular deluxe studio. They offered no help in my transfer (and a CM later told me they should have). I called a few minutes after arriving in the new room to say I left my jacket in the old room. Even though I said where I left it I was called twice to be told the jacket was gone. When I complained that when I get back home I will have no jacket for leaving JFK airport, only then was I offered a room credit. Luckily, I then received a call from another CM that there was a mistake and they had my jacket, and sent an email message to . . . not me.
I didn't realize about the GPS until later, that is true. The loss of that is aggravating, but that is not my main irritation. My main point is the lack of disclosure about the room, and the failure to offer help in moving. And by the way, if the CM at the desk had told me there indeed was a safe in the room, most likely I would have stayed in that room.
My reason for posting this was to ask impartial people if I should indeed write to DVC about this. I really didn't expect so many nasty responses to an honest question from DVC people.
However, your statement that "they identified I'd need help getting back in the room and had someone help me there." The room was locked. They locked the room (I assume that happened automatically when I was assigned another room. It's not the CM's fault.) A person came with a universal key and unlocked the door and said goodbye. Was there any alternative? Could they have said, "The room is locked. You can't get your stuff. Have a magical day"? And by the way, he could have waited there while I did my two trips to move so I wouldn't have had to leave the room unlocked.
So that was my question: Is it reasonable to write to DVC that I am not satisfied that the different type of room was not disclosed, and I wasn't offered help in moving? I feel that because I was rushed, that is why I left things behind. But that's still my fault.

 

[carlbarry]

Glad you were able to make it to the airport safely.

And with no tolls LOL. Funny thing is, Waze basically took me the same route that my GPS does. The Mapquest route was slightly different, the biggest difference was getting off the highway at SeaWorld instead of the next exit. as I always do.

 

[eticketplease]

And with no tolls LOL. Funny thing is, Waze basically took me the same route that my GPS does. The Mapquest route was slightly different, the biggest difference was getting off the highway at SeaWorld instead of the next exit. as I always do.

At least you weren’t having to leaf through a Rand McNally atlas trying to navigate the freeway.

 

[Leight19]

Well, that was my original question. On the one hand, DVC did honor my room request as "near the lobby." And they did give me another room.
On the other hand, I was not told before hand that the room was "accessible" and thus did not have the amenities of a regular deluxe studio. They offered no help in my transfer (and a CM later told me they should have). I called a few minutes after arriving in the new room to say I left my jacket in the old room. Even though I said where I left it I was called twice to be told the jacket was gone. When I complained that when I get back home I will have no jacket for leaving JFK airport, only then was I offered a room credit. Luckily, I then received a call from another CM that there was a mistake and they had my jacket, and sent an email message to . . . not me.
I didn't realize about the GPS until later, that is true. The loss of that is aggravating, but that is not my main irritation. My main point is the lack of disclosure about the room, and the failure to offer help in moving. And by the way, if the CM at the desk had told me there indeed was a safe in the room, most likely I would have stayed in that room.
My reason for posting this was to ask impartial people if I should indeed write to DVC about this. I really didn't expect so many nasty responses to an honest question from DVC people.
However, your statement that "they identified I'd need help getting back in the room and had someone help me there." The room was locked. They locked the room (I assume that happened automatically when I was assigned another room. It's not the CM's fault.) A person came with a universal key and unlocked the door and said goodbye. Was there any alternative? Could they have said, "The room is locked. You can't get your stuff. Have a magical day"? And by the way, he could have waited there while I did my two trips to move so I wouldn't have had to leave the room unlocked.
So that was my question: Is it reasonable to write to DVC that I am not satisfied that the different type of room was not disclosed, and I wasn't offered help in moving? I feel that because I was rushed, that is why I left things behind. But that's still my fault.

Understood and regarding the “identified you needed help” I simply meant in alternate timeline they don’t ask you that question and you go to get stuff only to find locked out and have to double back. I’m just saying I think they took care of you fairly well and I don’t think a complaint is justified.

 

[theMoreDisneytheBetter]

And to be clear, the “amenities” that you were lacking were a full height closet and a safe that was in the room just not where you were expecting it to be. Did I miss anything else?

FWIW Disney’s website ( https://disneyvacationclub.disney.g...rida/animal-kingdom-villas-jambo/points-rooms) lists the following as amenities for the deluxe studio:

• Coffee maker
• Flat-Screen Television
• Full Bathroom
• Hair Dryer
• In-Room Safe
• Iron & Ironing Board
• Kitchenette
• Microwave
• Paper plates and bowls, plastic utensils
• Small Refrigerator
• Voicemail
• Wireless Internet Access

Room description:

• Views of Landscape, Parking Area, or Pool / Water
• 1 queen bed, 1 double-size sleeper sofa
• Sleeps up to 4 Guests and 1 Infant (under 3 years of age)

 

[carlbarry]

At least you weren’t having to leaf through a Rand McNally atlas trying to navigate the freeway.

"Leaf" through an "atlas"?? Do you mean swiping to change pages on whatever an atlas is?
Hey, when I was a kid we relied on AAA TripTiks.

 

[carlbarry]

And to be clear, the “amenities” that you were lacking were a full height closet and a safe that was in the room just not where you were expecting it to be. Did I miss anything else?

FWIW Disney’s website ( https://disneyvacationclub.disney.g...rida/animal-kingdom-villas-jambo/points-rooms) lists the following as amenities for the deluxe studio:

• Coffee maker
• Flat-Screen Television
• Full Bathroom
• Hair Dryer
• In-Room Safe
• Iron & Ironing Board
• Kitchenette
• Microwave
• Paper plates and bowls, plastic utensils
• Small Refrigerator
• Voicemail
• Wireless Internet Access

Room description:

• Views of Landscape, Parking Area, or Pool / Water
• 1 queen bed, 1 double-size sleeper sofa
• Sleeps up to 4 Guests and 1 Infant (under 3 years of age)

There was no room in the wardrobe to hang clothes, and no closet. That was a bit annoying. And when I told the CM there was no safe, she didn't tell me there was one. Once staying at Jambo I didn't see the safe in the closet, so I called about it. I was told it was on the top shelf in the wardrobe, and sure enough it was.
If the CM had told me there is a safe, I most likely would have stayed in that room.

 

[carlbarry]

Understood and regarding the “identified you needed help” I simply meant in alternate timeline they don’t ask you that question and you go to get stuff only to find locked out and have to double back. I’m just saying I think they took care of you fairly well and I don’t think a complaint is justified.

Thank you. That is what I originally posted for: an opinion on whether I should write to DVC about it.

 

[eticketplease]

"Leaf" through an "atlas"?? Do you mean swiping to change pages on whatever an atlas is?
Hey, when I was a kid we relied on AAA TripTiks.

There is no "swiping". It is physical paper book.

I'm honestly surprised they still sell them on Amazon

 

[bdrex28]

It's not that I didn't prefer the room. I understand getting a room I didn't prefer; it happens to me often with DVC. It's that the room did not have the AMENITIES I am paying for with my points, amenities that are listed on the Disney website as being there.
I once stayed in a Wyndham resort using my Wyndham timeshare. Due to construction, there was no water in my room for 24 hours. Gosh, I prefer a room with running water. I didn't get it. Tough luck, right? However, Wyndham returned me points for the inconvenience.
As for my leaving behind two items: Are you arguing that if you forget something in the room, tough luck? Now it belongs to Disney? And if I stayed in the room with no safe, and my laptop or credit cards or wallet was stolen, hey, tough luck, you should have demanded a room with a safe? If I leave my cell phone on a lounge when I go into the pool, and the cell phone disappears, hey, what do you expect at a Disney resort?

Frankly, you've come on here asking for an opinion about writing to DVC. Then you throw a bit of a fit when people think you're in the wrong. Hence thinking writing to DVC is up to you but it's not their fault you made poor choices.

I never said tough luck. But I do believe you should have checked your room and apparently you twice couldn't get everything out and you left your door pried open but yea it's Disney's fault your stuff is gone.

 

[carlbarry]

There is no "swiping". It is physical paper book.

I'm honestly surprised they still sell them on Amazon

View attachment 923757

I was joking. I am old enough to remember paper based technology.

 

[carlbarry]

Frankly, you've come on here asking for an opinion about writing to DVC. Then you throw a bit of a fit when people think you're in the wrong. Hence thinking writing to DVC is up to you but it's not their fault you made poor choices.

I never said tough luck. But I do believe you should have checked your room and apparently you twice couldn't get everything out and you left your door pried open but yea it's Disney's fault your stuff is gone.

I didn't "throw a fit." I was explaining my thinking.
Frankly, lots of people on here unfortunately have poor reading comprehension, backed with a tendency to be nasty.
For example, you say I left a "door pried open but yea it's Disney's fault . . . "
A locked door was opened for me and the CM left. I had to make two trips with my stuff, and Disney didn't offer to send help. So yes, I had to use that device that is on the door frame to keep the door from locking while I returned.
So you can characterize that inaccurately in a nasty manner and say I "pried open" a door, but either you don't understand what the word "pry" means, or you're just having a fit.

 

[carlbarry]

I didn't "throw a fit." I was explaining my thinking.
Frankly, lots of people on here unfortunately have poor reading comprehension, backed with a tendency to be nasty.
For example, you say I left a "door pried open but yea it's Disney's fault . . . "
A locked door was opened for me and the CM left. I had to make two trips with my stuff, and Disney didn't offer to send help. So yes, I had to use that device that is on the door frame to keep the door from locking while I returned.
So you can characterize that inaccurately in a nasty manner and say I "pried open" a door, but either you don't understand what the word "pry" means, or you're just having a fit. Because any rationally thinking person would understand that it WAS Disney's fault that I had to leave the door open. But I guess it's fun to be nasty.

 

[Phatscott25]

Ok this is really beginning to get ridiculous. You started this thread to get opinions on whether a complaint was in order. The general consensus has been no, it's not warranted. Your responses have since tried to further defend your position, and have been failing. At which point, yes, perhaps some of the further comments could be construed as "nasty" (personally I think they're more "tough love" then intended malice but hey - I can see where you may have felt attacked).

We've gone through all the reasons you didn't perceive this as a "deluxe" experience:

Although a location request was honored, it ended up being an accessible room and the text should've indicated same. I'm not particularly in agreement with this but it would be a nice feature I guess. Certainly doesn't rise to complaint level though. And I did learn that you can check MDE to see this so, I'm happy to learn something I didn't know.

The wardrobe in the room had lower bars and the safe was moved. Here you say the CM should've told you where it was. Sure, but since you stated more than one compliant they decided to go with the low hanging fruit and just move you to a room that wasn't accessible. It seems you were happy with that solution. Even if the room didn't have a safe and had the lower bars, the surf/turf - McD's comparison isn't even close. As a PP mentioned, it's more akin to surf/turn without a garnish. I think this analogy led to many of the perceived "nasty" comments.

The CM(s) should've offered bell services. Yes a simple, "did you want me to send up bell services" definitely would've been helpful. But the fact they didn't offer didn't mean it wasn't available. When you were in the locked room and realized it would take more than one trip to the new one, you definitely could've picked up that phone and called them. You mentioned that you knew the "front desk" button on the phone goes to a call center. You've been around DVC enough to know that, but didn't realize the button right next it, that's literally labeled "bell services," wouldn't have called bell services? You did admit that you knew bell services was a thing. But somehow that blame lies solely on the CM's that didn't offer? Sorry, but no. This led to more "nasty" comments.

Your GPS got lost/stolen after you left the door propped open. I won't use the word "pried" here because I don't want to argue semantics (I understood what that poster meant BTW - ironic as well that you attacked their reading comprehension/vocabulary skills all while calling them and other's "nasty"). We understand that since you chose not to use bell services (see above), you had no choice but to leave the door open since you had to make two trips. You also mentioned it was 32 rooms down the hall, and on a differing floor. That's plenty of time for (unfortunately - but these things happen everywhere, even WDW) someone to have entered the room and stole it. I don't know that happened for sure but I would be willing to bet it wasn't housekeeping or WDW CM's.

Miscommunication about the jacket. I'll admit this one has bad look by them. I learned something else today about the lost and found system, so I'm thankful to have learned more that I didn't know. After hearing that, the miscommunication doesn't seem as bad. Ultimately though, you got the jacket back and a $75 credit. I'm guessing the credit will likely cover the cost of a new Garmin (assuming they don't find the lost one), so I'd say you came out pretty close to breakeven.

Honorable mention has to go to the strawman where you reference some other thread with silly complaints. This thread is about your situation. So to answer your question, no, I don't think further complaint is warranted. Just take the "L" and move on.

Please understand this is not meant to be a nasty response. You've mentioned a few times that you wanted us to understand your thinking on these issues. It was my intent here to help you understand the thinking (I believe) most of the responding posters have. I truly hope you have a Merry Christmas, and further hope that you get your Garmin back and that your future vacations are more magical! Cheers!

 

[carlbarry]

Ok this is really beginning to get ridiculous. You started this thread to get opinions on whether a complaint was in order. The general consensus has been no, it's not warranted. Your responses have since tried to further defend your position, and have been failing. At which point, yes, perhaps some of the further comments could be construed as "nasty" (personally I think they're more "tough love" then intended malice but hey - I can see where you may have felt attacked).

We've gone through all the reasons you didn't perceive this as a "deluxe" experience:

Although a location request was honored, it ended up being an accessible room and the text should've indicated same. I'm not particularly in agreement with this but it would be a nice feature I guess. Certainly doesn't rise to complaint level though. And I did learn that you can check MDE to see this so, I'm happy to learn something I didn't know.

The wardrobe in the room had lower bars and the safe was moved. Here you say the CM should've told you where it was. Sure, but since you stated more than one compliant they decided to go with the low hanging fruit and just move you to a room that wasn't accessible. It seems you were happy with that solution. Even if the room didn't have a safe and had the lower bars, the surf/turf - McD's comparison isn't even close. As a PP mentioned, it's more akin to surf/turn without a garnish. I think this analogy led to many of the perceived "nasty" comments.

The CM(s) should've offered bell services. Yes a simple, "did you want me to send up bell services" definitely would've been helpful. But the fact they didn't offer didn't mean it wasn't available. When you were in the locked room and realized it would take more than one trip to the new one, you definitely could've picked up that phone and called them. You mentioned that you knew the "front desk" button on the phone goes to a call center. You've been around DVC enough to know that, but didn't realize the button right next it, that's literally labeled "bell services," wouldn't have called bell services? You did admit that you knew bell services was a thing. But somehow that blame lies solely on the CM's that didn't offer? Sorry, but no. This led to more "nasty" comments.

Your GPS got lost/stolen after you left the door propped open. I won't use the word "pried" here because I don't want to argue semantics (I understood what that poster meant BTW - ironic as well that you attacked their reading comprehension/vocabulary skills all while calling them and other's "nasty"). We understand that since you chose not to use bell services (see above), you had no choice but to leave the door open since you had to make two trips. You also mentioned it was 32 rooms down the hall, and on a differing floor. That's plenty of time for (unfortunately - but these things happen everywhere, even WDW) someone to have entered the room and stole it. I don't know that happened for sure but I would be willing to bet it wasn't housekeeping or WDW CM's.

Miscommunication about the jacket. I'll admit this one has bad look by them. I learned something else today about the lost and found system, so I'm thankful to have learned more that I didn't know. After hearing that, the miscommunication doesn't seem as bad. Ultimately though, you got the jacket back and a $75 credit. I'm guessing the credit will likely cover the cost of a new Garmin (assuming they don't find the lost one), so I'd say you came out pretty close to breakeven.

Honorable mention has to go to the strawman where you reference some other thread with silly complaints. This thread is about your situation. So to answer your question, no, I don't think further complaint is warranted. Just take the "L" and move on.

Please understand this is not meant to be a nasty response. You've mentioned a few times that you wanted us to understand your thinking on these issues. It was my intent here to help you understand the thinking (I believe) most of the responding posters have. I truly hope you have a Merry Christmas, and further hope that you get your Garmin back and that your future vacations are more magical! Cheers!

I mostly agree with you. They did try to help, but there were hiccups along the way.
I disagree about my complaints to the CM about the room. I didn't really complain; I said to her it's a strange room, and have these changes been made since I last stayed there a couple of years ago. She looked it up and said it's an "accessible" room, didn't mention that there was a safe, and offered to move me.
Probably my biggest mistake (other than leaving the 2 items behind) was when the CM who opened the room left, I should have been more assertive and asked him to stay while I moved the first load to the new room.
As far as my being nasty to the nasty poster, well by this point I had had enough. I was called stupid for not having data on my phone, stupid for not researching the room before I entered, etc. I've been on DIS a long time, and it is very disappointing to me to have fellow Disneyphiles be as nasty as people on Reddit.
That being said, I appreciate your post, and your advice was exactly what I was looking for. Yes, they tried to help. Yes, I got a nice room credit (and I did get a nice Disney jacket at the Vineland outlet, marked down from $90 to $40, but not with the room credit). Yes, it was my fault leaving stuff behind. At the time I was upset, as this was not what I wanted on a vacation. But after having more time to reflect, I agree with your post. Thank you.