Problem with Kidani stay

[carlbarry]

I don't see anywhere that someone stated you should know the job requirements of Bell Services.

That being said you have stated you are a long time DVC owner so I find it hard to believe that you did not know that Bell Services could help you with your luggage whether that is to your car or to a room on property.

I'm a DVC owner since 2009. I have never, ever used Bell Services. I see families with loaded luggage carts using Bell Services. I am always a solo traveler, and it never occurred to me to use Bell Services. So when the CM said my room is locked and she'll send someone to open it and then I'll move, it never entered my mind to say, "Hey, how about sending Bell Services to help?"

 

[carlbarry]

All rooms do have a safe as described on the DVC website. As stated by @sndral and @TCRAIG mentioned the safe is lower for accessing from a wheelchair.

Unfortunately the closest is lacking as they steal space to enlarge the bathroom but you do have a wardrobe to hang clothes in a HA room

The wardrobe had two doors. When I opened the one on the right, an ironing board almost fell out. That side had an iron and the board.
The left side had the clothes rod at mid height, and a bundle with I guess bedding taking up the entire space.
I understand that that is to accommodate someone in a wheelchair, and maybe the safe was in a lower drawer for the same reason. And I think it is absolutely wonderful that these adjustments are made so that everybody can enjoy Disney World. When I was a little kid, people in that situation were locked into rooms and never went anywhere.

 

[carlbarry]

So this item was a GPS, like a Garmin? Can you use the Garmin Tracker to find it?

Hmm. Never thought of that. I didn't know there is such a thing. Thanks. I'll check it out.
Update: it's not available for my GPS. It only works with GPS units that also transmit.

 

[eticketplease]

I don't see anywhere that someone stated you should know the job requirements of Bell Services.

That being said you have stated you are a long time DVC owner so I find it hard to believe that you did not know that Bell Services could help you with your luggage whether that is to your car or to a room on property.

I'm a DVC owner since 2009. I have never, ever used Bell Services. I see families with loaded luggage carts using Bell Services. I am always a solo traveler, and it never occurred to me to use Bell Services. So when the CM said my room is locked and she'll send someone to open it and then I'll move, it never entered my mind to say, "Hey, how about sending Bell Services to help?"

Whether you have used them before or not, the fact is you have heard of them and you know that they could have assisted with your luggage was my point.

 

[carlbarry]

Whether you have used them before or not, the fact is you have heard of them and you know that they could have assisted with your luggage was my point.

Why should I have to ask? Why didn't the CM ask me if I want to use it? Another CM I spoke to said I should have been offered the service.

 

[thanxfornoticin]

Why should I have to ask? Why didn't the CM ask me if I want to use it? Another CM I spoke to said I should have been offered the service.

Agreed - especially in a situation like yours, a CM should have mentioned BS as an option to help get you situated for your stay.

 

[chicagodisneyguy]

Why should I have to ask? Why didn't the CM ask me if I want to use it? Another CM I spoke to said I should have been offered the service.

What is it that you actually want from Disney? An apology? Compensation? Paying to replace your GPS?

To me it seems like there were several issues that weren't really Disney issues...but they were able to rectify anyways (HA room that they were able to move you from and a jacket left behind that you were reunited with). I understand the lost GPS is a bummer....but it's not really Disney's responsibility. Bell services has been available for as long as I can remember...at DVC and basically every full service hotel. I would take this as a learning experience. Now you know and hopefully bell services can make your future solo trips more comfortable and easier by taking advantage of the service.

 

[Chuck S]

While I agree, he should have been offered bell services, he wasn't. But he could have called then directly. The front desk clerk, seeing he was a single traveler, likely didn;t think he has so much stuff for a Disney vacation for one person. The point is, bell services would have been availab;ple it he would have simply asked.

If I happen to get a room at OKW in the back of the resort, and don;t feel like walking it with my suicase in tow, I ask bell services for a ride and tip accordingly. If my roomis in the near HH cateory, I just hoof it. I also usually check my stuff with bell services as my room is rarely ready when I arrive, and I don;lt want to be dragging my luggage with me everywhere.

 

[carlbarry]

What is it that you actually want from Disney? An apology? Compensation? Paying to replace your GPS?

To me it seems like there were several issues that weren't really Disney issues...but they were able to rectify anyways (HA room that they were able to move you from and a jacket left behind that you were reunited with). I understand the lost GPS is a bummer....but it's not really Disney's responsibility. Bell services has been available for as long as I can remember...at DVC and basically every full service hotel. I would take this as a learning experience. Now you know and hopefully bell services can make your future solo trips more comfortable and easier by taking advantage of the service.

My original post was asking whether I should report (complain?) to Disney about this. Yes, it was my fault leaving the items And they did give me a room credit for the coat which turned up. And frankly, before I realized the GPS was missing, I was debating with myself whether I should use the room credit since the coat did turn up. But on the other hand, I think there were faults in the way Disney handled the situation, including not saying in the "room is ready" text that it is an "accessible" room.
Hey, a few years ago I saw a post, I think on DIS, where someone was livid there was a 1 inch piece of wire insulation on the floor of their room, and they called the desk, and the desk didn't seem concerned enough about this horror, and it took a while for someone to come and get that insulation. Granted, that's crazy. But if someone would complain about that, I don't think my questioning my incident is terribly out of line.

 

[eticketplease]

Why should I have to ask? Why didn't the CM ask me if I want to use it? Another CM I spoke to said I should have been offered the service.

Nobody should say you have to ask or not have to ask. Again my point was that you knew Bell Services was available and could help with luggage if needed.

All we know you is told the cast member that you had possessions in the room.

the CM who gave me the new room asked me if I had anything in the old room, as it was now locked, and I told her yes. And a CM later told me that Bell Services should have been sent to move me.

Are you saying that I should have carried around my big luggage, my carry on luggage, my camera bag, my GPS pouch, 3 bags of Disney purchases, 3 bags of groceries, while I was "inspecting" the room, and then carried that all down back to the lobby?

It never occurred to me to ask for help, as I'm kind of a do it myself type of person.

Perhaps you told them the extent of the possessions in your room or perhaps you told them you are a single traveler who likes to move everything yourself.
If you had indeed informed the cast member how much stuff was in the room then I am surprised that they did not offer Bell Services but again whether they did or not the fact is you knew Bell Services was available for assistance and could have requested if so desired.
The other cast member that stated bell services should have been called I'm assuming was able to see all of your items and that is why that comment was made or were they also at the front desk?

 

[J-Dog]

My original post was asking whether I should report (complain?) to Disney about this. Yes, it was my fault leaving the items And they did give me a room credit for the coat which turned up. And frankly, before I realized the GPS was missing, I was debating with myself whether I should use the room credit since the coat did turn up. But on the other hand, I think there were faults in the way Disney handled the situation, including not saying in the "room is ready" text that it is an "accessible" room.
Hey, a few years ago I saw a post, I think on DIS, where someone was livid there was a 1 inch piece of wire insulation on the floor of their room, and they called the desk, and the desk didn't seem concerned enough about this horror, and it took a while for someone to come and get that insulation. Granted, that's crazy. But if someone would complain about that, I don't think my questioning my incident is terribly out of line.

I personally don't think your original post is out of line in any way. I think that your concern was valid and worth discussing.

Having said that, based on some of your follow-up posts, it seems that you came in with an answer to your own question in mind, and argued with everyone who didn't tell you what you wanted to hear.

 

[eticketplease]

I think there were faults in the way Disney handled the situation, including not saying in the "room is ready" text that it is an "accessible" room.

As pointed out MDE does show what type of room it is that you could have checked after receiving the text message.
Your phone would have already been open to read the text so one more step to open MDE to verify it was the room type that you had booked.

 

[eticketplease]

Hey, a few years ago I saw a post, I think on DIS, where someone was livid there was a 1 inch piece of wire insulation on the floor of their room, and they called the desk, and the desk didn't seem concerned enough about this horror, and it took a while for someone to come and get that insulation. Granted, that's crazy. But if someone would complain about that, I don't think my questioning my incident is terribly out of line.

I realize if you had received a regular room none of this would be an issue and I don't know the extent of the older post but it seems like two different things to me.

1. Guest leaving things in a room when switching rooms.
2. Room not being cleaned/maintained by Disney.

 

[chicagodisneyguy]

My original post was asking whether I should report (complain?) to Disney about this. Yes, it was my fault leaving the items And they did give me a room credit for the coat which turned up. And frankly, before I realized the GPS was missing, I was debating with myself whether I should use the room credit since the coat did turn up. But on the other hand, I think there were faults in the way Disney handled the situation, including not saying in the "room is ready" text that it is an "accessible" room.
Hey, a few years ago I saw a post, I think on DIS, where someone was livid there was a 1 inch piece of wire insulation on the floor of their room, and they called the desk, and the desk didn't seem concerned enough about this horror, and it took a while for someone to come and get that insulation. Granted, that's crazy. But if someone would complain about that, I don't think my questioning my incident is terribly out of line.

Just because someone had a completely irrational complaint doesn't mean that every complaint less irrational is valid. I'm not saying your complaint isn't....but I don't think you can really use that as a basis. The fact you got a credit for a lost coat is pretty baffling to me. And we will just have to disagree that the text not saying it was an accessible room is a fault of Disney's. Every time I've been given a HA room it's been displayed in the app. I think some of the issues you had were user error. I do think they should have offered bell service's help. My guess that wasn't intentional but probably an honest mistake by the cast member.

I'll answer your original question and say NO, i don't think you should "complain".

 

[Skywalker3]

My original post was asking whether I should report (complain?) to Disney about this. Yes, it was my fault leaving the items And they did give me a room credit for the coat which turned up. And frankly, before I realized the GPS was missing, I was debating with myself whether I should use the room credit since the coat did turn up. But on the other hand, I think there were faults in the way Disney handled the situation, including not saying in the "room is ready" text that it is an "accessible" room.
Hey, a few years ago I saw a post, I think on DIS, where someone was livid there was a 1 inch piece of wire insulation on the floor of their room, and they called the desk, and the desk didn't seem concerned enough about this horror, and it took a while for someone to come and get that insulation. Granted, that's crazy. But if someone would complain about that, I don't think my questioning my incident is terribly out of line.

ok, per original post and question, no.

 

[VandVsmama]

It's been 11 days since this occurred. Clearly, you are really really really upset about it. So the answer to your question is YES. You SHOULD submit ONE additional complaint to Disney about it.

And then be like Elsa and let it go.

And buy a new GPS. There's one on sale right now on Amazon for $69. Or in the meantime, you could use the GPS features in your smart phone.

Disney made a mistake. And so did you.

FWIW, *I* left something behind in a room at AKL once. Didn't realize it until we got home many hours later. I called and reported it (it was a cell phone battery charger brick thingy). And we never saw it again. I think my DH had bought it originally for about $40. Was it frustrating? Yes. I bought a replacement eventually and we all moved on with our lives. Except for my children...they remind me every hotel stay ANYWHERE, "Remember the time that Mom left the cell phone battery in AKL? Better check the room again to make sure she didn't leave anything."

In the future, chock this situation up to a learning experience. Some things you could consider doing differently next time:

• if not being assigned a handicapped-accessible room is a "must have" for you, then submit a room request to Disney ahead of time requesting that you not be assigned an accessible room.
• if switching rooms at some point in the future AND you're traveling solo AND you have a lot of stuff to move, consider going to the front desk to request to use a luggage cart OR budget for tipping Bell Services to move your stuff.

 

[Sandisw]

Why should I have to ask? Why didn't the CM ask me if I want to use it? Another CM I spoke to said I should have been offered the service.

Because honestly, if you know you have a lot to move and a service exists, nothing prevented you from asking.

It’s not the CMs sole responsibility because when you told her you had stuff to move, many would have said yes, I’ll need help from bell services.

Sometimes they offer and sometimes they don’t…and yes, we have been in your situation. So, a CM saying that you should have been offered doesn’t mean it’s a requirement just that they try to help the guests as much as they can.

I sympathize with your situation but getting an accessible room can and does happen. Leaving things behind can and does happen

But I don’t see that DVC or the resort did anything wrong.

ETA: having said that, DVC always welcomed feedback so sharing your thoughts

 

[carlbarry]

Nobody should say you have to ask or not have to ask. Again my point was that you knew Bell Services was available and could help with luggage if needed.

All we know you is told the cast member that you had possessions in the room.




Perhaps you told them the extent of the possessions in your room or perhaps you told them you are a single traveler who likes to move everything yourself.
If you had indeed informed the cast member how much stuff was in the room then I am surprised that they did not offer Bell Services but again whether they did or not the fact is you knew Bell Services was available for assistance and could have requested if so desired.
The other cast member that stated bell services should have been called I'm assuming was able to see all of your items and that is why that comment was made or were they also at the front desk?

I didn't know Bell Services are available because I never used it in all my trips.
When the CM asked me if I left anything in the room, I said, "Yes. My luggage and groceries." She then said the room is locked and I need someone to open it for me. End of questions from the CM. No mention of Bell Services.
The other CM who told me Bell Services should have been called was on the phone when I reported the missing jacket, so the CM did not see my luggage.

 

[Maistre Gracey]

Anyone else think this is stupid?

 

[carlbarry]

It's been 11 days since this occurred. Clearly, you are really really really upset about it. So the answer to your question is YES. You SHOULD submit ONE additional complaint to Disney about it.

And then be like Elsa and let it go.

And buy a new GPS. There's one on sale right now on Amazon for $69. Or in the meantime, you could use the GPS features in your smart phone.

Disney made a mistake. And so did you.

FWIW, *I* left something behind in a room at AKL once. Didn't realize it until we got home many hours later. I called and reported it (it was a cell phone battery charger brick thingy). And we never saw it again. I think my DH had bought it originally for about $40. Was it frustrating? Yes. I bought a replacement eventually and we all moved on with our lives. Except for my children...they remind me every hotel stay ANYWHERE, "Remember the time that Mom left the cell phone battery in AKL? Better check the room again to make sure she didn't leave anything."

In the future, chock this situation up to a learning experience. Some things you could consider doing differently next time:

• if not being assigned a handicapped-accessible room is a "must have" for you, then submit a room request to Disney ahead of time requesting that you not be assigned an accessible room.
• if switching rooms at some point in the future AND you're traveling solo AND you have a lot of stuff to move, consider going to the front desk to request to use a luggage cart OR budget for tipping Bell Services to move your stuff.

My smart phone is on TextNow, and doesn't have data. TextNow offers free calls. Fortunately, I was one of the users offered a limited amount of free data for certain uses, including Waze. So that saved me a lot of aggravation. But I didn't find it to be as good as a GPS, as far as graphics.
The GPS units on sale on Amazon seem all to be no-name. Mine was a Garmin with traffic information and free lifetime map updates. I'm hoping it will still show up. If it doesn't in a couple of months I'll buy another Garmin.
I don't think I should have to ask not to have an accessible room. I think DVC should tell me if that's what I'm getting. I also have a Wyndham timeshare, and Wyndham is miserable. But the one time they gave me an accessible room they told me in advance (And the only "accessible" thing about it was a doorbell.)