Disney Wish - Dining rooms felt rushed

[Kathubb]

We also just got off the Treasure and felt the same way. Service was fine, not great but not bad. Certainly not any better than what we received on Celebrity. We ordered quick and then it seemed like a very long time before any courses were delivered. Our server did a magic trick once in the 7 nights for our daughter. I wondered if it was because she is a tween now but I didn’t notice any tables around use having any special interaction either. Compared to our first 2 cruises pre Covid where our server did something every night and knew our drink order and our daughter loved him so much she wanted pictures with him.

Same!! My daughters actually asked if our servers didn’t like us! They were expecting origami, jokes, brain teasers and the lighthearted fun we’d had with prior servers. In 7 nights we had zero interaction besides taking our order. We also were pressured to order fast and then wouldn’t receive food for awhile…multiple courses came out wrong, glasses were always empty and old dishes were slow to be cleared.

 

[SL6827]

With DCL pricing, cutting back on staff is inexcusable. But I wouldn't be surprised at all.

 

[dreamer17555]

My assumption is not cut backs on staff but that DCL is struggling to find enough outstanding staff members for their constantly expanding fleet. Seasoned staff who are very talented at their jobs, make it look easy (it is anything but) and make you feel like a priority. Newer staff seems to struggle with pacing and also I wonder if some of the kitchen set ups on the Wish Class ships are causing delays with the food.


Keep in mind it is not just DCL expanding their fleet- Royal, MSC, NCL are all expanding as well. There are only so many highly qualified and seasoned servers to go around.

 

[Lorana]

How can dinner be rushed with slow service? That doesn't make sense?

We would be rushed to immediately order meals. No time for conversation about them — the server would just ramble off a few recommendations. In the past our servers had gotten to know us, ask questions; and made recommendations that at least felt like they were tailored to us. And we had to select everything, including desert, all at once.

And then it took a long time before any food came out to us. But once it did; we were rushed through each course, and it felt like we weren’t able to really enjoy the food before dishes were cleared to make way for the next course.

We had one meal where our order was taken soon as we sat down with barely a chance to read the menu; and then it was over 40 minutes at least before we were served any food.

 

[dreamer17555]

We would be rushed to immediately order meals. No time for conversation about them — the server would just ramble off a few recommendations. In the past our servers had gotten to know us, ask questions; and made recommendations that at least felt like they were tailored to us. And we had to select everything, including desert, all at once.

And then it took a long time before any food came out to us. But once it did; we were rushed through each course, and it felt like we weren’t able to really enjoy the food before dishes were cleared to make way for the next course.

We had one meal where our order was taken soon as we sat down with barely a chance to read the menu; and then it was over 40 minutes at least before we were served any food.

I think ordering quickly is more the norm now that the menus are all available on the app. Many people come in with an idea of what they want to eat. Maybe looking at the menus ahead of time might give you a bit more time to familiarize yourself with the offerings.

 

[SL6827]

I have always heard that if one works in the cruise line industry, the first and best company to work for is DCL. So I wonder if they could really be having a hard time getting staff now? Or just another cut in order to pocket more profit? Not sure.

 

[tgarre06]

I think ordering quickly is more the norm now that the menus are all available on the app. Many people come in with an idea of what they want to eat. Maybe looking at the menus ahead of time might give you a bit more time to familiarize yourself with the offerings.

I just don’t think for the price we are paying to cruise on Disney that I should have to look at a menu online beforehand and not be given time to look at a menu.

 

[dreamer17555]

I just don’t think for the price we are paying to cruise on Disney that I should have to look at a menu online beforehand and not be given time to look at a menu.

I assume if you spoke to the serving team or the head server that you would like more additional time to peruse the menu they would accommodate that- But the truth is, I think you’re an outlier and that most cruisers are taking time to check out the menus on the app before they are seated.

Did you bring these concerns to the attention of the head server?

 

[nerdboyrockstar]

I actually like to avoid looking at menus prior to sitting down for dinner because "spoilers." I can't be the only one.

 

[tgarre06]

I assume if you spoke to the serving team or the head server that you would like more additional time to peruse the menu they would accommodate that- But the truth is, I think you’re an outlier and that most cruisers are taking time to check out the menus on the app before they are seated.

Did you bring these concerns to the attention of the head server?

I did say we needed more time, and they would come back minutes later. I think more because they needed to get the orders in, beyond their control. They always seemed much more relaxed at the very end of the dinner.

 

[SL6827]

I just don’t think for the price we are paying to cruise on Disney that I should have to look at a menu online beforehand and not be given time to look at a menu.

Absolutely!!!