DEA
DIS Veteran
- Joined
- Apr 17, 2009
- Messages
- 1,460
OK IT Gurus!
I have a multifunction printer in our office that is able to send emails to folks by scanning documents and attaching them as pdf files.
All of the sudden 2 months ago it decided it wanted to stop working. It acts like it's sending it and then you go to your inbox to check for the email and it's not there.
I've quadruple checked all of the email settings...account, password, smtp server, authentication etc...
The kicker is, I use that same account through outlook with the same settings and it works fine!!!
I tried a different smtp server and login etc...(different email account/domain all together) and it works fine - so it's not the machine.
Would there be something in the smtp side of things that would differentiate a copier/multi-function machine from a standard pc to prohibit it from working?
This has got me baffled!
The multifunction device should work just like any other email client when it comes to talking to an SMTP server. It's a pretty limited vocabulary (HELO/EHLO, MAIL FROM, RCPT TO ,DATA). I would check on the email server logs to see if a connection is being made from the IP address inhabited by the multifunction device. Because it works with another account, though, I would imagine that it is either getting flagged as SPAM and dropped into wherever the mail server puts SPAM.
You don't say what email server you're running there, but there may be settings for maximum attachment size that may be balking with the PDFs being run through.
If you've got the logs, I can take a look. PM me and I can give you an email address to send the logs for perusal. As long as it covers the period of time in which you were trying to send something through the multifunction device, it should reveal something valuable.