I’ll start this by saying what we hear a lot from people, but I’d like to think it’s really true about me; I usually don’t complain and I’m not hard to make happy……... Anyway, our story starts as we are currently on a sea day on the Fantasy as our Port stop in Jamaica was cancelled due to weather (quick note, the Oasis of Sea and the Independence of Seas both made their scheduled visit to Jamaica today).
The issues began on day 3 as the Disney excursion we had booked 75 days ago was canceled after we disembarked and were waiting in line at the pier in Grand Cayman islands. The Disney employees were unsure why it was canceled and seemed confused as we were sent to another line to sign up for another Disney excursion. There was one Disney employee signing people up manually. In his defense, he did tell us that it takes very long to do it manually by paper. After one hour, we finally got to the front of the line only to be told that all the Disney excursions had already left for the day. We quickly booked an excursion with a private local company, I won’t go into detail, but this entire excursion was extremely frightening and dangerous. (But I will add one example, the van driver stopped at a local grocery store to go shopping for his family while my family waited and baked in the van.)
And then later in the day, during our dinner at Animators Palate, none of our families drawings made it onto the movie as we were told there was a technical issue. Our special needs son was extremely upset by this as we had shown him videos of what to expect and he had put a lot of effort into his drawing. Our server told us he would get back to us to explain what exactly had happened.
And now we have just learned that tonight's show at the Walt Disney Theatre of a Comedian Hypnotist and tomorrow's show of a Ventrilliquist, were both canceled and replaced with movies as the performers were suppose to be picked up in Jamaica and never made it on-board.
In addition, our server told us that there are over 5,000 guests on the ship this week. Which make sense due to school vacation week in the north east.. But DCL should be prepared for these numbers and we shouldnt have to wait 20 minutes to find a seat at Cabana's buffet.
Anyway, I’m am venting, as one would think that Disney would have a backup to the backup plans, which they obviously don’t. Disney Cruise line charges premium prices for their cruises and tell us that we should expect a magical time. Yes, things happen, and Disney will carry another group of passengers out next week that may be magical. But this was our week, our only week, and thus far it’s been far from magical.
The issues began on day 3 as the Disney excursion we had booked 75 days ago was canceled after we disembarked and were waiting in line at the pier in Grand Cayman islands. The Disney employees were unsure why it was canceled and seemed confused as we were sent to another line to sign up for another Disney excursion. There was one Disney employee signing people up manually. In his defense, he did tell us that it takes very long to do it manually by paper. After one hour, we finally got to the front of the line only to be told that all the Disney excursions had already left for the day. We quickly booked an excursion with a private local company, I won’t go into detail, but this entire excursion was extremely frightening and dangerous. (But I will add one example, the van driver stopped at a local grocery store to go shopping for his family while my family waited and baked in the van.)
And then later in the day, during our dinner at Animators Palate, none of our families drawings made it onto the movie as we were told there was a technical issue. Our special needs son was extremely upset by this as we had shown him videos of what to expect and he had put a lot of effort into his drawing. Our server told us he would get back to us to explain what exactly had happened.
And now we have just learned that tonight's show at the Walt Disney Theatre of a Comedian Hypnotist and tomorrow's show of a Ventrilliquist, were both canceled and replaced with movies as the performers were suppose to be picked up in Jamaica and never made it on-board.
In addition, our server told us that there are over 5,000 guests on the ship this week. Which make sense due to school vacation week in the north east.. But DCL should be prepared for these numbers and we shouldnt have to wait 20 minutes to find a seat at Cabana's buffet.
Anyway, I’m am venting, as one would think that Disney would have a backup to the backup plans, which they obviously don’t. Disney Cruise line charges premium prices for their cruises and tell us that we should expect a magical time. Yes, things happen, and Disney will carry another group of passengers out next week that may be magical. But this was our week, our only week, and thus far it’s been far from magical.
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