Visit #3 here....
We arrived during peak season on a Monday for a 4 night stay. Requested Fireworks view as high up as possible. They put me in building 1, lake view, 2nd floor. Umm, not at all what I requested and not near a pool. Since the other 2 trips I got exactly what I wanted and not being here for a full week during the summer I figured well, why not try something different. Oh it was Me, My Daughter 4, My Cousin and her son 12 and daughter 5.
We get to the hallway, its very hot and darker than I remember building 5. They told me the room had been renovated so I was curious to to see it. In the hall, outside our door are 2 big bags of laundry, 2 bags of trash and a pack n play - funny smell, which I thought was the garbage or bags. Down the hall there was a fan in one of the doors of another room. My keys didn't work, so I called....BTW, phone reception for me not so great and took a minute for them to answer as it was around 4pm. I told them our keys did not work and they gave me the option of waiting in the building and someone woudl send a bell person over - estimated wait 20 minutes OR I could come to desk. I also said, there are several bags of trash and laundry outside our door, they said it would be picked up. I decided to go to the desk - my cousin and the kids waited outside the door. They took care of it and when I got back, my cousin tells me, umm there was a fire in this building last night.
So while we open the door to the unit and go in - BTW the updating of the rooms looked very nice.....she tells me she talked to the ServPro guy who was trying to dry the rooms out across the hall. Turns out there was a small fire in the housekeeping closet around 4am and the sprinkers had wet the rooms across from us. There was the funky smell....dampness. The AC was not working in the hallway at all. My cuz and I decide we were not comfortable staying there.....I am sure the Fire Dept made it safe, but it was SO hot in the halls and damp and the thought of a fire would not help us get our vacation sleep, so we decided to call and ask if they could switch us. Oh, the cell reception for ATT and TMobile in that room was HORRIBLE. I called and they told us to come to the front desk to get new room keys...we rollled out luggage to the main level and I went to the desk while my friend and the kids waited. They moved us to building 2 6th floor....which I asked, um, no fireworks view? and was told no.
Since then we are all happy - very nice room, and while i miss the access to a pool right outside the building, this one has been great. its alot quieter over here than by tower 5....and the pools are NOT that long a walk.
What I totally don't understand....is why in the world would they even put us in that fire building if they were still trying to dry out rooms...with fans in the hall and BAGS of wet towels outsider our door. Seriously I can understand a mistake by housekeeping keying in room is ready and its not...happened to us last time...but this building was still being dryed out from sprinkers from a fire! Plus there were 3 bags of towels outside our door, the hallway AC was not on it was so hot. Sure our room was OK, but right across the hall in 3 units down to end there was water damage and they were still trying to dry out. I got quite the workout to going to the desk...with the keys not working AND realizing this was not a unit for us....BUT they did change us as requested. Why in heck would they put us in there...seriously that hallway was NOT guest ready. You think I want to sit in a sales presentation if THIS is where you put your guests. Oh well... and without my husband here, I am not eligible for the presentation yippee..but again really...is husband was here ya think we would want to sit through that?
THAT BEING SAID...our stay has been great since then, once we got settled. Sure I will stay here again...you can't beat the price or location! Great layout, great property and even our unit in #2 which has the "old fabric" but flatscreens - fine by us. Its my cousin's first time here and she said she would def stay here again with all her kids! She likes it as well.
Despite the check in hiccup, they are supper nice here. No problems...love it here! I will be back for sure!
