Jen and Ashwin
DIS Veteran
- Joined
- May 28, 2015
- Messages
- 3,149
I need somewhere to vent.
I placed an order on November 26 that included:
1 Winnie the Pooh plush ornament
1 Tigger plush ornament
1 Piglet plush ornament
1 Owl plush ornament
1 Eeyore plush ornament
1 Lightsaber umbrella
1 Mickey Mouse Medium Holiday plush toy
Then I placed an order on December 6 that included:
1 Moana men's button up shirt
1 Moana women's t-shirt
1 holiday puzzle
1 Winnie the Pooh plush ornament
1 Tigger plush ornament
1 Piglet plush ornament
1 Owl plush ornament
The plush ornaments were a better price on December 6 by several dollars each, so I decided to place the order for those again and send back the others, except for the Eeyore ornament which was out of stock. I plan to make the ornaments into a baby crib mobile, so I needed the whole set.
So it wasn't until December 15 that I got a shipping notice for my December 6 order. I hadn't gotten anything for my November 26 order. I was worried so I called. They said they were so sorry and would expedite my November 26 order. I said, alright, thank you. Then later that day I got an email saying that the order had been expedited, but that the Eeyore plush ornament was no longer available and could not be fulfilled. I called back and was on the phone for over an hour, but no one would do anything to help me. I ended up ordering the Eeyore ornament from the Disney Parks app for $10 more than it was supposed to cost me, but I really wanted the entire set.
Then when both orders arrived yesterday, not only was the Eeyore plush ornament not there from the November 26 order, but the Mickey Mouse Medium Holiday plush toy was missing from that order as well. And in the December 6 order, the Winnie the Pooh ornament was missing too. So I called this morning and the guy told me that the entire November 26 order had been held for 3 weeks because the Mickey Holiday plush price was wrong in my cart. No one contacted me about the order so I had no idea. I would have said, no problem, ship it at the correct price. And he said that I had been charged for the missing Winnie the Pooh ornament too. So 3 items in my orders were missing and the customer service was absolutely terrible. I had to ask for a manager before the guy would help me. Eventually he sent out a new Winnie the Pooh ornament to replace the one that was missing (but I paid for) and replaced the Mickey Mouse plush with a Winnie the Pooh plush, free of charge. They are supposed to arrive by Dec. 23.
In the end, I pretty much got what I had ordered, but I ended up spending a lot more than they cost and wasted several hours on the phone. I am just so unhappy with my Disney Store shopping experience. I don't know if I will bother shopping there anymore. I just don't understand how Disney parks have such great service and the Disney store is abysmal. I know they aren't operated by the same people, but you would think Disney would care a lot about it's online shopping customers.
I placed an order on November 26 that included:
1 Winnie the Pooh plush ornament
1 Tigger plush ornament
1 Piglet plush ornament
1 Owl plush ornament
1 Eeyore plush ornament
1 Lightsaber umbrella
1 Mickey Mouse Medium Holiday plush toy
Then I placed an order on December 6 that included:
1 Moana men's button up shirt
1 Moana women's t-shirt
1 holiday puzzle
1 Winnie the Pooh plush ornament
1 Tigger plush ornament
1 Piglet plush ornament
1 Owl plush ornament
The plush ornaments were a better price on December 6 by several dollars each, so I decided to place the order for those again and send back the others, except for the Eeyore ornament which was out of stock. I plan to make the ornaments into a baby crib mobile, so I needed the whole set.
So it wasn't until December 15 that I got a shipping notice for my December 6 order. I hadn't gotten anything for my November 26 order. I was worried so I called. They said they were so sorry and would expedite my November 26 order. I said, alright, thank you. Then later that day I got an email saying that the order had been expedited, but that the Eeyore plush ornament was no longer available and could not be fulfilled. I called back and was on the phone for over an hour, but no one would do anything to help me. I ended up ordering the Eeyore ornament from the Disney Parks app for $10 more than it was supposed to cost me, but I really wanted the entire set.
Then when both orders arrived yesterday, not only was the Eeyore plush ornament not there from the November 26 order, but the Mickey Mouse Medium Holiday plush toy was missing from that order as well. And in the December 6 order, the Winnie the Pooh ornament was missing too. So I called this morning and the guy told me that the entire November 26 order had been held for 3 weeks because the Mickey Holiday plush price was wrong in my cart. No one contacted me about the order so I had no idea. I would have said, no problem, ship it at the correct price. And he said that I had been charged for the missing Winnie the Pooh ornament too. So 3 items in my orders were missing and the customer service was absolutely terrible. I had to ask for a manager before the guy would help me. Eventually he sent out a new Winnie the Pooh ornament to replace the one that was missing (but I paid for) and replaced the Mickey Mouse plush with a Winnie the Pooh plush, free of charge. They are supposed to arrive by Dec. 23.
In the end, I pretty much got what I had ordered, but I ended up spending a lot more than they cost and wasted several hours on the phone. I am just so unhappy with my Disney Store shopping experience. I don't know if I will bother shopping there anymore. I just don't understand how Disney parks have such great service and the Disney store is abysmal. I know they aren't operated by the same people, but you would think Disney would care a lot about it's online shopping customers.