Thank you soooo much for this thread! I can't thank you all enough!
After seeing the great designs and pictures I decided to order a cake for my DF's birthday. I called the number at the Poly and the lady at room service was very rude and unhelpful- the first time I called she said they only did one size cake and I had to order it at the check-in stand. The second time I called (I was a bit frustrated, but remained nice) she put me on hold and told me if I wanted a plastic character it would be $30 extra! However, I politely told her I had heard that there were multiple styles, sizes available. Aggrevated with my persistance, she transferred my call to the bakery (which I guess she wasn't suppose to do). However, that led to more problems and when they didn't have prices for me they said they would call me back! No call back for over a day!
So, I called the Poly main line and asked to speak to the front desk manager after being transferred and disconnected a few times! He was a great help and was surprised I knew my stuff so well!
The moral of the story: Disboard members are great!