damo
Proud Redhead
- Joined
- Jan 1, 2001
i called and it was a long phone call of 25 minutes.
i suggest you call if the same thing happened to you.
1-877-563-9714
that is the number for loews youfirst department that you need to go through.
they saw that i was a platinum member under Loews First but a member with Loews YouFirst. my loews number is the same for both accounts.
also, no ressie listed for me for my fall trip on either programs.
they can't change or fix my loews problem.
they had to send an email to customer resource manager for assistance.
i asked if others can send a direct email to that department and was told no.
only the staff at the above phone number can do so.
the gal i talked to said they don't understand what happened to have my status changed.
i explained i changed the birthdate and gender and clicked update.
the problem began then.
she tried to work on it and edit my profile but it wouldn't take it.
therefore she sent an email within their department for further help.
i was told that department would contact me by email.
i told her i sent an email last night and have not heard back yet from them.
she was under the impression there are staff available on the weekends to handle the emails they receive.
call the above number to get assistance if your status was lowered from platinum to member.
please post here if you have any suggestions for us in this issue.
tia
I changed my birthdate too and my status didn't change. I wonder what is going on. Didn't someone in the other thread say that many of the status (stati?) were incorrect and they were trying to fix them?