LoriZH - we were on the 12th floor. They had soda while we were there and that was this past May/June. They also had juices available. maybe we had great service, but that was what was there.
bell.of.the.ball- The first day there, we requested snacks and they were in our room. After that, everyday when we returned, there was always something in our room. Our kids were delighted, and it was great to have something to take back into the parks.
Now I know that everyone has different experiences, and this was ours. I remember reading how everyone hated the 12th floor, but we found it to be great. I will say,, just ask, and there is no telling what you might receive.