We are lunch here on Tuesday 9/8 and it was a terrible experience. We checked in and paid for our pre-ordered meal just fine. Then the problems started. The lunch was clearly overbooked as there were many families searching for a place to sit. This made it extremely difficult for us, since my dd has a fairly large wheelchair that can't block any of the aisles, but can't fit into the center areas. In the past we've asked for assistance in finding a table (since we needed access to an outlet for her medical equipment) and were helped happily. On this visit, the two CM's basically refused and said go find your own seat.
After wandering for 15+ min, a table opened up that she fit at. We settled in and noticed the smell. It was almost 100 degrees outside, and there were literally 20+ trash carts wandering through the restaurant clearing old food. The stench was just overpowering in the heat. By the time my food arrived I was so nauseous I could barely eat.
My son had the potato leek soup and kids turkey sandwich, which he enjoyed. I had the croque Monsieur, which was not enjoyable at all. The ham felt very low quality, the sandwich was cold and slimy, and the toasted bread was soggy. I have had this meal in the past and enjoyed it. Cupcakes were just ok-- the flavoring on the lemon meringue especially tasted chemically.
I don't think we'll be back any time soon. Our first time lunch at Tony's (had pizza, zucchini, and creme brulee) which I was very nervous about was actually very good. Just goes to show that you can't always judge a restaurant by what you read on the internet. Especially since I'm sure someone else had the opposite experience on the same day.
We did not like it either. Dinner was much better.