They are not going above and beyond if CM just send you in the FP line. What do I expect Disney to do? These vacations cost upwards of $10,000 each time. For that kind of money I expect service and respect and not to be treated the way we have been.
I really didn't want to say this in my first reply, but sir, your expectations of a Disney trip are completely unrealistic.
Disney cannot make your son normal. They can't. Disney cannot give you a normal vacation. They cannot do that. No one can. There is absolutely no place on Earth, anywhere, any place, where life is "normal" like everyone else's. That's just something you need to accept. It was a shock to me, my first trip with my son after his brain surgeries, but it's something you really need to deal with.
Sending you in the FP line without a FastPass
is going above and beyond the requirement of law, and is far beyond what most parks do, and is, in fact, what most people consider to be incredibly accommodating. That is service, that is respecting your child's disabilities.
It is not Disney's job to kowtow to you and send you to the front of the line because the FP line isn't fast enough. It isn't Disney's job to pick off-peak hours and rides with short lines, or make the crowds disappear. It isn't Disney's job to make sure that you get on every ride.
Guess what? We only get two hours in the park at a time. We walk out of lines very often. Our son cannot do any ride at all without a GAC, FP, and a stroller-as-wheelchair pass. And we are so grateful for everything Disney does to help us do the two or three rides a day that we might get.
Nowhere else has a first aid station that lets us store meds, or visit three times a day. No where else lets us bring a stroller everywhere we need to. Nowhere else accommodates all of my food allergies to make sure I always get something to eat, or gives my son little stickers or bandanas when he melts down on a ferry. Nowhere else pays for the paramedics, an ambulance ride, and a taxi back when our son has a breakthrough seizure in front of Big Thunder. Nowhere else lets us stay three hours past check-out because we spent the night before in the ER, and then mails us our autograph book when we lose it.
If you want a front of the line pass then you're going to have to go to Universal and pay $400 for one, or shell out $600 and do a VIP tour to get shorter lines, or even just plan a bit better.
But sir, with all due respect, you sound very entitled. I think you need to look at this realistically, and think long and hard about what disability really is. Because it isn't about being able to do everything, it's about being able to do anything at all.