I called right at 7am, on home phone and cell phone. Cell phone was horrible cutting in and out of the music. Home phone dropped me at 35 minutes in. Called back, wait said 90 minutes. Cell phone was still waiting. Home phone dropped me again after 10 minutes. Cell phone picked up to a representative at about 45 minute wait. She could hear me fine, but she was cutting up a little. I just told her to bare with me haha!! I got the AP discount applied to my already booked rack rate reservation for All Star Music the week before Christmas. She had to put me on hold several times to get the discount applied, was having trouble. But it was available for the dates I already had booked. Got it applied in about 15 minutes on the phone with her, saved about $200 dollars!! So happy. We would have chosen Pop Century but the price was too high for this second trip after September trip. Trying to squeeze in a cheaper trip to see Christmas stuff. I'm happy and excited!