I need to vent before I explode.
I work at a bank. One of my duties is to pay our appraisers. Here is what is suppose to happen. The loan officer receives the bill. They send it to me (usually with money from the borrower). If they do not have the money for it, they need to tell me if it OK to pay and be reimbursed later. If I can't pay it right away, I put it into a seperate file until I can. On Tuesdays and Thursdays, I send the invoice to AR/AP and then several days later I get a check along with the invoice. I then mail the check out.
There is one appraiser that sends bills directly to the bank, forgoing the officer. These loans are always paid by the bank (it is a line of credit; lines of credit are paid by the bank). These invoices aren't sent directly to me, but instead to our main branch. They don't have my name on it (even though I have tried), so it takes a while to filter down to me.
One loan officer (newer) was not giving me invoices, but instead filing them. He thought I was just suppose to know to look into each loan file.
So, since I have been back, I have gotten several angry calls from appraisers wanting to know where there money is. I explained the situation to them, and all was well.
Then, I get a call from the appraiser that sends bill direct. They had not received payment, but I explained that I never received their bill (since, duh it didn't have my name on it). I asked for the bills to be faxed over and I would expedite them. That was the 5th. I get a call again today asking where the money is. I told her I would check AR/AP and get back with her. AR/AP tells me that the check would be sent today, but then gets an attitude with me.
The complaints:
1.)Why were they given the invoices on the 5th and not a month ago? Because, I never received the bill.
2.) Why were they sent several invoices that were due months ago? Because the loan officer never gave them to me.
3.) Why do I send a stack of invoices, instead of a couple at a time? Because, AR said to only send invoices on Tuesdays and Thursdays. So, a stack builds up. Don't they think it would be easier on me too if I could pay a couple bills each day, instead of 20?
Nothing was said about several weeks ago when I kept sending invoices over and never getting anything back. Apparently, the boss was on vacation, so the guy in AR/AP didn't feel the need to do anything.
This guy got yelled at yesterday, so now today he needs to take it out on me. My boss is aware of the situation, but it doesn't change the fact that the AR/AP guy emailed all of this to me AND other people not even involved.
I am so furious right now
. I am so glad it's Friday, because if I had to deal with another day, I might strangle him.
Thanks for letting me vent. I just needed to get all of that out. On to happier things.