- Joined
- Jun 20, 2005
I have booked 100s of guests and have never had this happen.
I think the thing here is that carpenta did not cancel their airfare. They re-booked to take a different, non-ABD trip. So they were looking for re-booking fees to be paid to travel with someone else. If you look at ABD's wording, they will pay re-booking fees if you switch to a different ABD departure, or refund airfare *cancellation* fees. They don't address re-booking fees to someone else's trip.As a follow up I was just reading the ABD website and came across the following language regarding cancellation of trip by ABD and refunds on airfare (not purchased through ABD). This makes it seem like ABD will reimburse airline cancellation charges, if they cancel the trip. That is all I am concerned about, as I have NO intention of cancelling!!
"If we cancel your trip prior to its commencement because there are too few Guests: (i) We will attempt to rebook you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline rebooking charges; however, if we are unable to rebook you, we will issue a full refund of your land package price and plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to proof) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement."
ABD really should be guaranteeing all their trips with more than 2 guests. If Abercrombie and other companies can do it, ABD can do it.
I believe in ABD. I'm taking 2 trips this year. However, they should figure out how to guarantee all trips.
I also have 2 trips scheduled for this year and when last I checked, both trips only have 9 people booked (including the 4 that are in my family). I'm actually hoping at this point that they cancel my May trip, because right now there are no other children booked on the trip, and one of the draws for us for ABD is for my kids to have other kids to travel with. While this was the best dates for us, I would rather be re-booked on a trip that would be an overall better experience.
Cousin Orville and DCphotogal: what trips are you doing? I'm doing Nashville, and then German/Spain, and as far as I know, the enrollments are strong.
If you are outside your final payment date, you can most likely reschedule your departure.
Part of the problem is the DVC price guarantee which allows last minute booking by DVC members and skews the trip numbers.I don't believe anyone is questioning your frustration.
You have made your opinion quite clear.
Part of the problem is the DVC price guarantee which allows last minute booking by DVC members and skews the trip numbers.