Universal's Epic Universe - News and Discussion

[Charade67]

Are we supposed to receive actual tickets for this event? I got an email confirmation, but no tickets. Nothing by email and the only thing in my wallet is my AP.

 

[Minnie1222]

Are we supposed to receive actual tickets for this event? I got an email confirmation, but no tickets. Nothing by email and the only thing in my wallet is my AP.

I can see the tickets in my account. They show the confirmation number, but no QR or bar code. Once we arrive at the hotel, I'll ask them to print the physical tickets.

 

[Charade67]

I can see the tickets in my account. They show the confirmation number, but no QR or bar code. Once we arrive at the hotel, I'll ask them to print the physical tickets.

I contacted guest services and was told that the tickets are linked to my AP, so they will just need to scan my pass when I arrive. It’s odd that some people are getting tickets and others aren’t.

 

[GhostHost24]

The ticket is in my app as well. But I got in before the big rush and system crashing.

 

[PetePanMan]

FWIW….I spoke to UO ticket agent yesterday re: preview tickets for UO hotel guests. She cautioned that she thinks definite plan is to be conservative with preview attendance to help avoid issues and ease into full operation on May 22. Therefore she said that Guests should not assume that they will actually be able to purchase a preview ticket. She thought those staying longer would probably have greater likelihood compared to those only staying a night or two (just more options). Still sounds like first come first serve when ticket booths in hotels open at 7am in morning. A bit fuzzy about whether you could say buy tickets for day three of your stay on the morning of your arrival day. I predict morning chaos but we’ll see. Perhaps things also evolve over the preview period.

 

[Lewisc]

I contacted guest services and was told that the tickets are linked to my AP, so they will just need to scan my pass when I arrive. It’s odd that some people are getting tickets and others aren’t.

I got a ticket without a bar code

 

[MinnesotaDisneyFan]

Is there any possibility those of us without barcodes (both my single day Epic Universe tickets don't have them) are people who Universal has facial recognition on file? I know I've entered the park without scanning a pass, so it is on file. That is probably giving them too much credit, but may explain why there are inexplicable bar codes on some, but not all tickets.

 

[tigertides]

How many rides can I expect to go on if I stay at Cabana Bay and NOT get Express Passes? I envision standing in line all day mid-week in August.

Please Help!!!

for all 3 parks, 1 park per day.

 

[Minnie1222]

Is there any possibility those of us without barcodes (both my single day Epic Universe tickets don't have them) are people who Universal has facial recognition on file?

That is a possibility. Maybe their technology is more advanced than we believe.

I also got the 3-day packages last October because we wanted a guaranteed spot on the grand opening. These, however, all have a QR code.

 

[georgina]

Hmm. My 2 - 1 day Epic EPs have QR codes, while the tickets themselves don't, it's a grayed out box behind a little blue ticket picture. (These are December tickets I bought when they had the deal for AP holders, my AP has expired but I may get a new one in December)

 

[tony67]

FWIW….I spoke to UO ticket agent yesterday re: preview tickets for UO hotel guests. She cautioned that she thinks definite plan is to be conservative with preview attendance to help avoid issues and ease into full operation on May 22. Therefore she said that Guests should not assume that they will actually be able to purchase a preview ticket. She thought those staying longer would probably have greater likelihood compared to those only staying a night or two (just more options). Still sounds like first come first serve when ticket booths in hotels open at 7am in morning. A bit fuzzy about whether you could say buy tickets for day three of your stay on the morning of your arrival day. I predict morning chaos but we’ll see. Perhaps things also evolve over the preview period.

Yeah - I suspect it will be limited at least for the first group through the 8th - I've heard 30% capacity thrown around - not that anyone really knows.

If a ride or two goes down they could end up with very long waits that they really don't want out there on social media.

If they have a low target like that and things are ruining very smoothly they can always make another 10% or 20% available on the day - it does give them a lot of flexibility but it does make it hard for a guest to plan.

That is a possibility. Maybe their technology is more advanced than we believe.

I also got the 3-day packages last October because we wanted a guaranteed spot on the grand opening. These, however, all have a QR code.

I know that they have my face on file from my AP that is expired, but all my tickets still have QR codes.

I don't see it as much of a leap if they have your face on file and linked to your account and your tickets are in your account and assigned to a person with a face record it should just work - will be interesting to see

EDIT: Although to your point - they never did get my AP to work to allow me to buy tickets online - and that went on for weeks.

 

[fatmanatee]

How many rides can I expect to go on if I stay at Cabana Bay and NOT get Express Passes? I envision standing in line all day mid-week in August.

Please Help!!!

for all 3 parks, 1 park per day.

I don't think anyone has a clue what the lines will be like for Epic Universe. Until it's fully open for a little while it's all guesswork.

 

[Charade67]

they never did get my AP to work to allow me to buy tickets online - and that went on for weeks.

I ended up changing my email address with them and that worked for me.

 

[Maleficent85]

Hmm. My 2 - 1 day Epic EPs have QR codes, while the tickets themselves don't, it's a grayed out box behind a little blue ticket picture. (These are December tickets I bought when they had the deal for AP holders, my AP has expired but I may get a new one in December)

Me, my husband and 2 of our children have annual passes. All of our annual passes have have a qr code. None of our 1 day epic passes have a qr code (april 17, may 27 and 29th. My 2 year old that turns 3 at the end of the month does not have an annual pass (this created spending a lot more on his tickets) we ended up buying him 2 three day tickets to get him 2 days of epic at the end of May. (I wish we could have bought him an ap and single epic tickets but that that wasn't happening due to the circumstances. His 3 day ticket has the qr code. We have had our faces scanned but I wonder if the 1 day passes are linked to the ap the same way that magic bands works for disney and their park tickets.

 

[Pyxie]

FWIW….I spoke to UO ticket agent yesterday re: preview tickets for UO hotel guests. She cautioned that she thinks definite plan is to be conservative with preview attendance to help avoid issues and ease into full operation on May 22. Therefore she said that Guests should not assume that they will actually be able to purchase a preview ticket. She thought those staying longer would probably have greater likelihood compared to those only staying a night or two (just more options). Still sounds like first come first serve when ticket booths in hotels open at 7am in morning. A bit fuzzy about whether you could say buy tickets for day three of your stay on the morning of your arrival day. I predict morning chaos but we’ll see. Perhaps things also evolve over the preview period.

I really wish they'd let guests with a hotel reservation purchase tickets in advance. If they sell out, they sell out, but at least you'd know ahead of time. Maybe they are worried people will book just to buy the ticket and then cancel, but there are ways around that. They could make people show their room key upon entry like they do with early entry. And if they found they had room to open up more capacity, then they could sell additional tickets day of.

As it is, I don't want to book a night at a hotel and extend a trip without being reasonably sure I'd be able to get a ticket. I may watch the initial reports when this starts on the 16th.

But I'm not too worried about it anyway because I'm already planning to be there on opening weekend.

 

[Minnie1222]

Seems like a random one to sell out. I know it's a Saturday but you'd think first weekend would

Oh no, May 3rd is not a random day. The following day, May 4th, is a biggie Star Wars celebration at HS. We chose our Epic preview day around that weekend so we can also attend the SW festivity. My cousin looks forward to eating a porg, if it's even offered.

I suspect many of the Universal AP members are also Disney fans, which explains why that particular day is sold out.

 

[GhostHost24]

I almost chose may 4 for that exact reason lol.

I used to go every year for may 4 but Disney's got lazier and lazier with it.

 

[wendlle]

FWIW….I spoke to UO ticket agent yesterday re: preview tickets for UO hotel guests. She cautioned that she thinks definite plan is to be conservative with preview attendance to help avoid issues and ease into full operation on May 22. Therefore she said that Guests should not assume that they will actually be able to purchase a preview ticket. She thought those staying longer would probably have greater likelihood compared to those only staying a night or two (just more options). Still sounds like first come first serve when ticket booths in hotels open at 7am in morning. A bit fuzzy about whether you could say buy tickets for day three of your stay on the morning of your arrival day. I predict morning chaos but we’ll see. Perhaps things also evolve over the preview period.

I was told by a TM that you could purchase for ANY day during your stay if they're available.
I'm there May 3-9 so I can after check in on May 3 purchase a ticket for any day up to the 8th if they are available by showing my room key.

I'm hoping by May 3 when I arrive, all of the kinks are worked out.
Not sure why they can't just make us pay for the hotel in advance and get a dedicated ticket if we want with no cancellations instead of this mess.
I want to see Epic but not if it means I'm lining up for hours while I'm supposed to me on vacation every day trying to get a ticket.
Makes it really hard to plan our days at other parks.

 

[Bibbidi_Boo]

Oh no, May 3rd is not a random day. The following day, May 4th, is a biggie Star Wars celebration at HS. We chose our Epic preview day around that weekend so we can also attend the SW festivity. My cousin looks forward to eating a porg, if it's even offered.

I suspect many of the Universal AP members are also Disney fans, which explains why that particular day is sold out.

May 3rd is not sold out now

 

[Lewisc]

Some AP holders booked EPIC tickets even though their AP will have expired on the date of their EPIC visit. Maybe those are the guests getting bar codes