We’ve been twice and the experience was night and day difference. The first time was Dec 2021 and our server did tell us we could order a main but could try anything else on the menu as a “side” portion. Even though she called it a side portion, each item ended up being the full entree size except the waffle. We had the entire fruit plate, steak and salmon bagel.
We went more recently on Jan 23rd (2023) and our server made every effort not to allow us to order more than 1 entree outside of telling us we couldn’t order more than 1 entree.
Before I even barely finished speaking he turned to the next person and asked what they wanted. When I jumped back in to ask about if I could get the avocado toast on the side he hummed and hawed and eventually he said, “Technically, you can”. Then when others in my party ordered, he kept saying that.
When the food actually came, none of the “sides” that we ordered came. We had to ask and it was hit or miss whether something actually came out to the table. We did get the waffles and the avocado toast eventually but it was very delayed into our meal. The fruit plate was a condiment container (like think of those small ramekins you get the jam and butter in for the pastries) with a few berries in it.
It was quite bizarre. I didn’t know if it’s a new rule or just the server. If it’s a new rule, just tell us? He also never brought us coffee even though we asked twice. The only drinks he brought were the paid ones. One of my dining companions ordered a mocktail and the other a mimosa. I had to flag down another cast member and ask them if we could get coffee. This was after entrees came. The thing that sucks is that we were a party of 6, so had to pay the auto grat of 18% despite the quality of service.
