DaveNan
DIS Veteran
- Joined
- Jul 31, 2017
I am a "blue card" holder. While I think Disney should enforce the stated rules, once they were issuing vouchers, the current action of waiting until folks show up to activate to "drop the bomb on them" is wrong. As I said before, I believe it is morally wrong, and possibly even violates financial principals. If they intend not to honor what they have sold, and accepted 100% of payment for, then they should be reaching out to everyone, explaining they made an error, and refunding the money. When it comes to financial practices, I do not know, but suspect they have recorded to income and have an associated a future accrued liability against the sale. They can reserve a "cancellation" account against these holders. In this case, did they use a historical cancellation rate (which I don't think they actually allow), or did they increase the reserve to 100% of the white card holders? They should have. If they didn't, they are, "with knowledge", under reserving against cancellations. Or in other words, reflecting income and holding cash they know are invalid, and knowingly under reserving against cancellations. The alternative is they know they are going to cancel all of these AP's and properly reserving against the cancellations. So, they are not doing a questionable financial practice, but they are doing a questionable (not in my opinion - it is wrong in my opinion) customer service practice. They are A - holding your money interest free until you go to activate, and B - putting you in a bad position by having you "over a barrel" at the park entrance without a ticket.