Somehow logged in during site maintenance, all my points gone

[pangyal]

They couldn’t.
When you try to modify, the system shows that the current reservation cost 0 points. Any modification would be more than 0 points and since I only had 1 point left I nor MS couldn’t do anything

Exactly the same for me.

 

[TCRAIG]

They said it will take two weeks. It’s not right. We are guaranteed access to our points. I might call in and nicely nudge them a little on this.

Its not Member Service that caused the problem so I’m not sure ‘nudging’ them is going to get anywhere - HOWEVER - an email to Member Satisfaction might do the trick.