Question about placeholder 2-year window and COVID

Seamama

DIS Veteran
Joined
Aug 12, 2012
You could move the current cruise to a date you’re not really going to use just to (possibly) preserve the benefits... 🤷‍♀️

For personal reason, we're only willing to cruise in Europe for now, so we can't move it to a cruise we'd actually go on. So I just discussed with my husband and we're going to PIF and then move to the same cruise next year, with hopes of getting the benefits if our original cruise is cancelled (including our placeholder benefits). If they won't, we'll just cancel that cruise, with todays cancellations, I guess we won't have to wait much longer then a month to find out.
 

harriet2

Mouseketeer
Joined
Jan 9, 2020
You could move the current cruise to a date you’re not really going to use just to (possibly) preserve the benefits... 🤷‍♀️
I think we have a higher change to preserve the benefits if it's on a cruise which is cancelled (which I'm pretty sure ours will)
 

n2mm

aka WALTSGIRL
Joined
Oct 9, 2000
I’m hoping if they decide to do a fall/winter 2021 release in June, maybe this subject will be addressed. Either way, by mid June I’ll be canceling 3 reservations
 

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  • ajo

    DIS Veteran
    Joined
    Feb 26, 2015
    Well, my two placeholders expire in early June. I'm obviously not able to use them. Does DCL automatically refund them back to my CC when the 24 months passes or do I have to call and request a refund? I was hoping they might extend them given the COVID situation, but it looks like that isn't going to happen.
     

    AquaDame

    DCL
    Moderator
    Joined
    Jul 7, 2010
    Well, my two placeholders expire in early June. I'm obviously not able to use them. Does DCL automatically refund them back to my CC when the 24 months passes or do I have to call and request a refund? I was hoping they might extend them given the COVID situation, but it looks like that isn't going to happen.
    They do automatically refund them to the method of payment. You can always call and cancel them if you'd like the money back a little sooner too.
     

    Coach Rick

    DIS Veteran
    Joined
    Apr 18, 2003
    I have to use our placeholder by this November. Since I can’t use it for the next several months (I wasn’t planning to, or wanted to) do you think they’ll extend the 2 year window?
    If they don’t, will I automatically be refunded in November or do I need to contact my TA to request the refund?
    I just got off the phone with DCL as my placeholder was to expire last week and all expiring placeholders were extended to December 31 2020.
     

    ajo

    DIS Veteran
    Joined
    Feb 26, 2015
    I just got off the phone with DCL as my placeholder was to expire last week and all expiring placeholders were extended to December 31 2020.
    Great news - thanks for sharing! Mine are set to expire tomorrow. Now hopefully, we are able to sail by then . . .
     

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  • n2mm

    aka WALTSGIRL
    Joined
    Oct 9, 2000
    Great news - thanks for sharing! Mine are set to expire tomorrow. Now hopefully, we are able to sail by then . . .
    they could’ve been a little more generous than 6 months given the fact that cruising may not even start back by then.
     

    monkeydawn

    DIS Veteran
    Joined
    Jun 16, 2019
    they could’ve been a little more generous than 6 months given the fact that cruising may not even start back by then.
    There is no reason to think that they wont extend again, especially if the cruises are still not running.
     

    harriet2

    Mouseketeer
    Joined
    Jan 9, 2020
    I just got off the phone with DCL as my placeholder was to expire last week and all expiring placeholders were extended to December 31 2020.
    It is good news, but we had a placeholder which expires in May 2021 and we can only do an European cruise at the moment... Hope they'll extend ours when our original cruise is cancelled
     

    n2mm

    aka WALTSGIRL
    Joined
    Oct 9, 2000
    There is no reason to think that they wont extend again, especially if the cruises are still not running.
    hopefully. I’m losing 3 Placeholders. 2 expire in September and 1 in February. If they gave an individual 6 month extension that would’ve been more helpful instead of a set date.
     
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  • emilymad

    DIS Veteran
    Joined
    Sep 17, 2003
    I hope they extend it again. We have one expiring in April. We moved our cruise to January but I doubt if DCL will really be sailing by then. I would be happy if they extended it through next summer.
     

    gkwylie

    Earning My Ears
    Joined
    Oct 7, 2015
    I have to use our placeholder by this November. Since I can’t use it for the next several months (I wasn’t planning to, or wanted to) do you think they’ll extend the 2 year window?
    If they don’t, will I automatically be refunded in November or do I need to contact my TA to request the refund?
    We had this same issue -- booked on the Panama Canal sailing in 2018 so have to sail by Nov 2nd. I was told that there were no exceptions, since we've had 2 years to use it. Although we wanted to do the transatlantic cruise in May and were disappointed, we do think it's really fair. We shouldn't have waited.

    So... we'll be on the Oct. 27 sailing to Bermuda! Just booked tonight! :-D
     

    Cruise

    Wake up, your month is up!;)
    Joined
    Dec 3, 2001
    I have a placeholder expiring in October. It’s nice that they’ve extended them until the end of the year but honestly, considering everything is still pointing to a mass vaccine not being available until some point in 2021, I still wouldn’t be sailing by the end of this year. I have a couple of “high risk” factors (and getting older by the day 🤣) and I won’t be cruising again until there’s either a vaccine or a very highly effective treatment that lowers the risk.

    If you consider the fact that Disney gets to keep the deposits they have in hand at the moment - rather than refunding those to people who let them expire due to this situation - it makes more sense for them to extend the placeholder expiration further. I’m sure there will still be people who let them expire, but Disney will have had that cash in hand until then.
     

    ajo

    DIS Veteran
    Joined
    Feb 26, 2015
    I can confirm that my two placeholders that expired last week were not automatically refunded to my credit card, at least not yet. I have not received any communication from DCL about the 24 month time period being extended. I guess my only option is to call and ask.
     

    PrincessShmoo

    DIS veteran
    Joined
    Feb 12, 2009
    I can confirm that my two placeholders that expired last week were not automatically refunded to my credit card, at least not yet. I have not received any communication from DCL about the 24 month time period being extended. I guess my only option is to call and ask.
    While an expired placeholder is typically automatically refunded, the current refund situation may delay it some. But it's still "automatic".
     

    Donna3271

    DIS Veteran
    Joined
    Jul 5, 2008
    Can I ask when yours was due to expire?
    Michelle,
    It expires on Oct 4. I rebooked for Bermuda the end of October, so they did not have to extend it that much. I called and told her I felt uneasy flying, and I can take the Bermuda cruise form NYC (I live in the area). They were GREAT about it. Worst case scenario, and it does not cruise, at least I don't have to worry about losing the airfare.
     

    ajo

    DIS Veteran
    Joined
    Feb 26, 2015
    I can confirm that my two placeholders that expired last week were not automatically refunded to my credit card, at least not yet. I have not received any communication from DCL about the 24 month time period being extended. I guess my only option is to call and ask.
    Just wanted to report back that my two placeholders that expired on June 3 were automatically refunded to my credit card a few days ago. I guess that answers the question. Expiring placeholders are not being extended beyond the 24 months.
     




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