Purchased Disney GC at Target ISSUE

[lisset005]

Almost the exact same here. I have purchased in the past but this round I bought 8 cards across 4 orders. All were activated except 1. I was told they were sending to that dept on Sun or Mon and Id hear back in 48 hours. Nothing after 2 days so I tried again and escalated further up to a supervisor, he was also overseas, he said I will hear back in 48 hours. It's now been over 48 hours and nothing. He sent me a $10 coupon for the inconvenience. I plan to follow up again today.

Thanks for your update. I hope she follows through and gets it fixed for your dad.

So Walmart refunded the orders since it was easier. He got the Walmart cards discounted so would have been nice to get those Disney cards at a discount but oh well! The warehouses aren’t activating them!

 

[lisset005]

Almost the exact same here. I have purchased in the past but this round I bought 8 cards across 4 orders. All were activated except 1. I was told they were sending to that dept on Sun or Mon and Id hear back in 48 hours. Nothing after 2 days so I tried again and escalated further up to a supervisor, he was also overseas, he said I will hear back in 48 hours. It's now been over 48 hours and nothing. He sent me a $10 coupon for the inconvenience. I plan to follow up again today.

Thanks for your update. I hope she follows through and gets it fixed for your dad.

So Walmart refunded the orders since it was easier. He got the Walmart cards discounted so would have been nice to get those Disney cards at a discount but oh well! The warehouses aren’t activating them!

I think he ended up with 10 cards inactivated out of the ones he bought. Big pain! He gave me the # he called that was finally able to help him though 888-537-5503

 

[TCRAIG]

I find it really strange that Target doesnt give activation receipts like most other retailers.

They used to when they had a 2 part activation process…but now it’s all supposed to be done at 1 process, purchase and activation.

 

[VGCgroupie]

So Walmart refunded the orders since it was easier. He got the Walmart cards discounted so would have been nice to get those Disney cards at a discount but oh well! The warehouses aren’t activating them!

Thanks for the update. I’m hoping I can get them to figure it out. So far I’ve just been told to wait for an email

 

[SweetPeasMom2]

What I'm confused about is how Target could have processed your $100 for a purchase if the gc wasn't activated first. They would have had to have scanned the card, entered the $100 amount for the card, then processed your Target card. Right? Even if it was a $100 card and not one you could select the amount. So wouldn't the card have been activated at that point? And if that's not what happened and there was a glitch (which is what it sounds like), then Target should have been able to understand that and figure it out w/o all the headache you went thru.

And the employee that hung up on the Disney rep while on YOUR phone? Yeah, that would have sent me over the edge.

 

[David Gardner]

About ten years ago I bought a Straight Talk activation card from WalMart. It would not activate. I called Straight Talk; they said that WalMart had failed to do something, and that I had to talk to them. I called WalMart, and they said it was purely a Straight Talk issue. The closest that I ever got to a solution was WalMart telling me to return the card, but this was almost a year after the purchase (and after about two dozen calls). I destroyed the card to make sure no one else could activate it.

Years later I was talking to a WalMart manager about another issue. I told him about the Straight Talk issue...and he told me "Didn't you know that we own Straight Talk?"

 

[PatMcDuck]

Not a GC but another similar tech - employee error issue. I did Lands End Return using "Happy Returns" option at a Ulta store. I have done this a 1/2 dozen times before. WELL I find out, no refund went thru. Ultra said call Happy, Happy said go to Ulta, no help there, Then Happy said go back and make Ulta pull security tapes of ME doing the return, Ulta says NO. Finally I Called Lands End, and they will issue a refund anyway!

Happy implied it was my fault for not waiting in the store until the email arrived, it comes right away. My bad I guess?? So somehow I should have known this? (obviously Ulta employee made a mistake- you get no paper receipt for these returns.)

 

[eticketplease]

Years later I was talking to a WalMart manager about another issue. I told him about the Straight Talk issue...and he told me "Didn't you know that we own Straight Talk?"

Well that’s a great example of a Walmart manager not being knowledgeable. Straight Talk was owned by a company from Mexico and then later sold to Verizon.

 

[dcfromva]

I find it really strange that Target doesnt give activation receipts like most other retailers.

I totally agree with you! (One of my pet peeves). What is so bizarre is whenever we have asked for activation receipts--they act like we just invented the idea.

We buy Target gift cards every time they have a 10% discount. The first time we bought the gift cards and we asked for the activation receipts we were told we were supposed to ask the cashier before they rang us up. We went through a lot of wrangling, but we were finally able to get them to print out some receipts that had the value of the cards on them.

The next time since we had learned our lesson we told the cashier before they rang us up. But, they ran out of receipt paper and when they tried to reload the paper nothing worked--that station had to be shut down. Nothing, no how, no way would allow them to reprint the transaction. We went through a lot of wrangling, but they were finally able to print out some receipts that had the value of the cards on them.

The next time, we crossed our fingers and told the cashier before they rang us up...... Success! But, what was printed out was a gift receipt which did not have the value of the gift card on it. So, we went over to customer service and asked them to print out a receipt that had the value of the gift card on it. (Now that we understand the process---that is what we do. )

Over the years we have had one or two problems with gift cards that haven't been properly activated. In one case (at a store that did issue activation slips) the activation slip (and receipt) had the amount of money they had charged us and then it said "activation error". It was very easy to get the store to re-issue the gift card in that situation.

 

[Best Aunt]

So which stores do give you an activation receipt when you buy a gift card?

One OP says Target, IF you ask before the cashier starts ringing up the purchase.

Anyone else?

 

[eticketplease]

So which stores do give you an activation receipt when you buy a gift card?

One OP says Target, IF you ask before the cashier starts ringing up the purchase.

Anyone else?

Meijer, Kroger and BJ's all have for me.

 

[WDW_fan_in_TX]

Just seeing this. I've bought the multidollar GCs twice (once at Walgreens, once at Walmart). You know the ones where you can choose the amount, and it's not a set amount (like $25, $50 or $100). It can be loaded anywhere from $25-$500. Anyway, I did my debit card, got the notification that the amount had been taken out of my bank account and went on my way. Both times, I got home, went to put the number in and it said it didn't work. Turns out it wasn't activated. I took it back both times. Each time, the associate told me there's nothing they could do since I had left the store and they can't prove I hadn't used it already. So I lost out on $200 (different trips, thankfully) But it's the point that there's nothing they can do, and I lost the money each time.

 

[tinkerbella16]

This happened to me a few years back. I bought a $100 Disney gc at Target. It wasn't working when I entered it onto my Disney GC account, and Disney said it wasn't activated. So I took it back to the store. We couldn't figure out how it didn't activate at time of purchase. The money came out of my account. But my receipt did not say "ACTIVATED SUCCESSFULLY" under the gc. I now look for that right away when I buy any. I am glad I had very helpful employees, it took almost 2 hours in the store, but they eventually ended up giving me a new $100 gc. I hope they work this out for you.

 

[VGCgroupie]

So which stores do give you an activation receipt when you buy a gift card?

One OP says Target, IF you ask before the cashier starts ringing up the purchase.

Anyone else?

Office Depot, Staples, Smiths all give activation receipts. Honestly Target is the only place I have noticed not getting one.

 

[VGCgroupie]

Been sick so didnt follow up until today. But I never got that email from that special team within 48 hours. I assumed I wouldn't. After arguing I was told I would be refunded. I do not think I will get the refund. I will update if/when I do. But Id be willing to bet I will have to call/chat again about why I didnt get the refund.

Edit: I got the refund immediately. I am shocked.