"Pending Review" for Online Check in

[Kim&Chris]

Well, now I'm nervous. I did my online check in yesterday, uploaded my passport pic, and it says "under review". Is that normal? This is the first time I've checked in for a cruise since Covid. Thanks.

 

[Erica1016]

Well, now I'm nervous. I did my online check in yesterday, uploaded my passport pic, and it says "under review". Is that normal? This is the first time I've checked in for a cruise since Covid. Thanks.

Yes, that's completely normal. Sometimes it takes a few days and sometimes a few weeks! Nothing to worry about.

 

[bobbiwoz]

Yes, it is normal! Don’t worry!

 

[ladyofthetramp]

Totally normal. I was told about a week out I needed to resubmit my photo/selfie. Approved by day 5. Good to go!

 

[dcassetta]

And, if for some reason they never get approved, you can show them when you check in for boarding. That happened to my mom last summer, submit once and was asked to submit again. Submitted again and still pending. Finally showed the document at the port.

 

[Joel0917]

totally normal. the pics have to be a pproved. they may come back and say submit new photo..or you get the all clear.

 

[Kim&Chris]

Thanks everyone!! I thought maybe it was because both my husband and I look different (older) than we do in our PP photos.

 

[Dug720]

Perfectly normal. It's not an instant review process.

 

[RedHead0186]

They have a human review all of the submissions, which takes time. So that's why it instantly goes to "Under Review" once you upload the documents. Once a human has reviewed and determined the submissions meet the guidelines (or something needs to be corrected) you'll get a notification from DCL.

 

[DWillowBay]

Very Normal. And it may continue to say "under review" until right before the cruise. Don't panic. Also very "normal".