Issues cancelling 1 of 2 reservations?

[kristidiaz1]

So we booked a trip for this fall, made about $1000 worth of payments on it. Then free dining came out and i wasnt able to modify-I had to create a new res. So I still have to go back and cancel the old one.

Questions-whats the best way to handle this? I have no experience. It appears I can cancel online, which is nice bc I have this irrational fear that if I call, the wrong one will get cancelled or something. How long does it take to get a refund? The majority of the payments were via gift card, how does that work? Is there any way to just have the payments transferred to the new res? I've read a couple reports of nightmare situations or problems with it taking forever to get a refund.

Thanks for any insight or experience-the whole thing has me nervous!

 

[NathanD]

If you still have all the gift cards the balance will be refunded to each gift card. If not, Disney will mail you a new gift card with the refunded balance. We got our refund faster than the CM said it would take.

 

[kristidiaz1]

If you still have all the gift cards the balance will be refunded to each gift card. If not, Disney will mail you a new gift card with the refunded balance. We got our refund faster than the CM said it would take.

Can i ask how long it took or how long the cm said to expect? Thanks!

 

[NathanD]

I think the CM said 7-10 days and it might have taken 2-3 days. That was the timeframe for balances being returned to the original gift cards.

 

[mara512]

If you call they can transfer you payments to your new reservation. I have successfully done this.