EdmondD
DIS Veteran
- Joined
- Jul 23, 2014
I see zero wrong with reporting bad employee behavior and I don't understand why people are upset about this, assuming the CM was rude as reported, and assuming @mmouse1239 is a reasonable person, as it seems.
During the course of our trips my family makes mental notes of great CMs - I'll jot down in my phone the name, location, and nature of interaction. When we get home I don't wait for a survey but send an email to customer service pointing out these particularly outstanding folks. I can't remember the last time I had to call out a bad one, but if it was warranted, I absolutely would. @TiffanyA said it perfectly: "If this is a habit (a lot of reports), it would benefit all involved, including the CM, to be re-trained, or transferred to another job they are better suited to."
Disney would want to know. Maybe the CM doesn't realize her behavior is not acceptable and some coaching will help her. And future guests wouldn't be exposed to bad CM behavior.
During the course of our trips my family makes mental notes of great CMs - I'll jot down in my phone the name, location, and nature of interaction. When we get home I don't wait for a survey but send an email to customer service pointing out these particularly outstanding folks. I can't remember the last time I had to call out a bad one, but if it was warranted, I absolutely would. @TiffanyA said it perfectly: "If this is a habit (a lot of reports), it would benefit all involved, including the CM, to be re-trained, or transferred to another job they are better suited to."
Disney would want to know. Maybe the CM doesn't realize her behavior is not acceptable and some coaching will help her. And future guests wouldn't be exposed to bad CM behavior.