It was just the way I was treated (or rather not treated in the case of many CM who chose to act like I wasn't standing right in front of them trying to ask a question). I was solo and had several bags since I decided to take some snacks and water with me, room wasn't ready so I wanted (and kinda really needed) some help getting my bags sorted and to bells services. One CM, who was just standing there looking angry with a luggage cart completely ignored me, I was right in front of him unloading my car and I said "Sir? Where exactly can I go to get a cart and get this stuff to bells services until my room is ready?" and he just looked directly at me and then looked away. I look around and there are no other guests, and there are two men in suits standing at a counter outside just chatting. I kinda walked towards them and was like "I'm sorry, is it possible to get someone to help me with my bags please?" and they both just looked up at me and then went back to chatting with each other. I went back and finished unloading the car and started walking in their direction again with my bags and they're finally like "Oh! do you need help?!" -_- Good grief.
I also got a horrible room, kid next door had a whistle and a dad that liked to yell at him for using it. The walls at YC are so thin, it was really not a relaxing time. I asked to be moved and they told me they didn't have any other rooms in my category and they just couldn't move me to another category. Ok, thanks. I also had a problem with my bands not working with my door, and the app only worked 1 out of every 5 times. I had deactivated all but the three bands I took with me, when I went to the desk (and finally got someone to acknowledge me) they told me I had too many bands and maybe think about trimming down and deactivating all of them. I was like "I only have 3 active right now, and only 1 works some of the time" the guy looks at me and is like "well I'm sorry about that" and just hands me back the band he had been looking at, told me to have a nice day and then didn't even fix the issue. Most of the power outlets didn't work in my room, USB or standard plugs, pretty much just the ones in the dresser worked which was really inconvenient at night with my pone. My fridge also kept smelling like something was burning, and there was a constant puddle of water in the bottom of it that I was constantly having to dry up. I was sent a welcome email by management with a survey to let them know about my stay, and they responded to that saying they would get it all fixed. Well they did get the fridge fixed by the afternoon before I left, but the outlets never were. I tried using the chat feature on the app for assistance and it wouldn't work either, so I kept having to deal with the dude at the front desk who was not a delight to deal with. Finding food at night was an issue with Ale & Compass full and the lounge spilling out in to the lobby couches, it was raining so lots of people just hanging around drinking in the lobby, and the marketplace had a whole two things on the menu at dinner (both of which I couldn't eat), and refrigerator case was pretty much empty of any real food at that point aside from one lonely dessert and a couple of sandwhiches that looked like they had been there for a while. Ordered room service and it took forever to get to my room, and it was cold and not very good at that point. Then yesterday morning they just were having issues with breakfast and the mobile order, I ended up breaking down in tears because it just kept getting worse and worse. Then the mickey waffles weren't even good, eggs weren't cooked all the way, it was rough. They have a lot of kinks to work out there. I understand they just opened back up, and things are rough right now, but that doesn't excuse how some of the CMs treated me while I was there. I saw how they treated other guests and I was just like "what about me?". I'm always friendly, I know they have a hard job, but I just keep wondering what it is about me that makes them not treat me as well (being ignored or talked down to is really not good). I don't want special treatment, I just want the same treatment as other guests.
overall just one thing after another, each thing not bad on its own but combined with all the other little things that happened made for a rough time especially since I was alone and had to deal with it all myself. At least the beds are comfy and I could walk to HS and Epcot, those were the saving graces of the stay (parks were a lot of fun though, at least I had that too), but I've never wanted to check out of a place so fast in my life.
We plan to spend a lot of time at SAB and the resort.
