I totally agree with this.
I have been to Disney 3 times since July of last year and have NEVER had a bad experience. I think many people get up on their high horse and think they are better then CMs and that they are entitled to such and such. Guests need to realize that CMs are human beings to. We all have our good days and bad days. You know instead of complaining about a bad CM maybe do like a PP said just give them a simple hello and smile and you could turn their bad mood into a good one.
I think perhaps your comments may be a bit strong. I personally don't think expecting a proper greeting or courteous service is riding a high horse or thinking you are better than them. Whether I spend 6k on a trip to WDW, or $6 at McDonalds I deserve a courteous greeting and a thank you. We have become a culture that does not respect the other person. I worked at a Taco Bell, I worked at a Kmart, and I worked at a movie theater when I was younger, and back then we were always expected to treat a customer with a proper greeting and a thank you, ALWAYS.
CM's are human, so is the Walmart cashier, the server at McDonalds, the VP at WDW, your family doctor and etc. Each and everyone one of them should be expected to ALWAYS and I mean ALWAYS treat a customer with respect and courtesy regardless of how they feel or what kind of day they had. If you can't do the job correctly, then call of sick.
Not trying to attack you, but I don't buy into the ignore the rudeness, smile back, and hope all is peaches and cream for them, anywhere. Your right, return rudeness with kindness, but I will go to the manager if the attitude remains unadjusted.
I have owned a business for several years, and a rude employee with "front line" contact with my customers will cost me beyond any repair. I will not tolerate a short tempered, irrational, and rude employee in my company, and would want a customer let me know about it rather than go and tell family, friends, or Internet forums of their negative experience. It is my policy with my company and my employees know I will not tolerate it. I treat them well, I pay them well, and they are happy to work for me. However, they know regardless of whether they are grumpy or not, my customers will not know what kind of day they are having because everyday is the same, and that is treating every customer with courtesy and respect.
I will agree and say that inspite of the few and rare rude cm's almost all have gone above and beyond to make our trips to WDW magical!!