DeeCee735
"How Do You Know of the Key?"
- Joined
- Mar 1, 2001
- Messages
- 3,885
We are here now at the BWV in a 1 bedroom GV/pool room. I have guests, one here for the first time.
First I will say, as always, it’s beautiful here and still my fav resort. However, I will be honest that I am unsatisfied w the room and the issues it’s been having, and the lack of concern by the manager. Here’s the report so far.
Requested any floor near elevator or lobby due to a mobility issue of my guest (not wheelchair bound). We are almost at the end. We are in a room that has one little balcony, no balcony off master. I called and they said I should have requested a room w two balconies. In the 25 years I have been coming here, I never once requested a two balcony room because I didn’t know a 1 bedroom could come w only one. Okay….now I know. They couldn’t move us but offered to do so next day, checking out at 10 and then back in at 4 pm. That wasn’t going to happen with three senior ladies, all of our food, etc and having to wait for a room if we needed one midday so we chose to stay and we’re ok w that.
Kitchen sink….splashes and has a huge “spitting” drip after water is turned off, floor got wet. I called, manager said he would send someone. Door to closest by entrance to the room….opened the door to hang something, wall panel is hanging off and opened, exposing wires. Don’t know what the wires go to, but I know I’m not touching it, nor should I. I call again, sending electrician to look at it. Glasses….my guest opens cabinet to get a glass, it’s got lip prints on it. Takes another glass, fingerprints. I would have just washed them, but she suggested I report it as we have now a third “issue”. I do. They will send housekeeping to wash them.
Housekeeping comes while we are out, so did plumber. Electrician came while we were in the room, was very surprised to find panel as it was. Spent 10-15 minutes doing what he had to, fixed the thing. Housekeeping loaded glasses in dishwasher and pours powder all over glasses and bottom of dishwasher, never turned it on. So I did and an hour later had clean glassware. Plumber reports to manager that we have a “functioning faucet”. While on the phone w manager getting this info, I turned on faucet and then off, still big spitting gush after turning off, water didn’t splash to the floor. I did say a functioning faucet is not the same as a functioning properly faucet and we we hoping it didn’t drip all night as one of us was sleeping in living room.
I mentioned my disappointment in the rooms issues (and the location), and asked what
he could do, perhaps have a few of the points from that night returned? (because now it’s 11pm and much of our check in day was spent dealing with this #$&@). We discussed the standards Disney holds itself to, what one expects while being here (this is one of my home resorts) and my disappointment.
He said he cannot do anything w DVC points, and offered nothing more. Okay, I let it go, and began my “relaxing vacation” next day. I did mention that I didn’t expect my vacation to include multiple workmen coming into the room to address things. He suggested I speak to DVC. I called them and spoke to a CM who informed me it is up to the manager at the resort to decide what, if any, compensation or amenity can be given and that the manager is the one to contact DVC regarding a points return. The CM was not happy that any guest of these resorts, members or not, should have less than an excellent experience and suggested I again speak to manager, as she could not do anything without him, and she did confirm all the things I told her were noted. I decided to enjoy my evening and think it over. Then we went to use the tv, and that is not working properly. We couldn’t connect our device so…. They sent up someone to look… it’s now 10:30 pm night 2. He couldn’t get it to work either and said to use the hdmi cable my friend travels w. He helped her hook it up and left. We couldn’t get that to work either so unplugged it. Then couldn’t get the tv off of the hdmi input. Called again, sent up the repairman again…11:15 pm. He got us off hdmi input and back to the screen but not much else. Told us tv was broken and ordered the tv to be switched out today. Another couple of workman will be coming into this lemon of a room. Now, I’m done.
So made my decision, called the manager, told him now we have a broken tv, and I would like to love my place, as I look to do, but not happening this trip. He said he will “try to think of an amenity” to be sent to the room to make my day a little brighter.
Don’t get me wrong, i told him I am not looking for money or a bunch of points, but now I do expect something that would signify his commitment to guest satisfaction because giving me a subpar room ain’t it. And til now, not much concern for our inconvenience or dissatisfaction.
Just my report….the villa is a huge part of my vacation experience when traveling w an all adult party
Dee
First I will say, as always, it’s beautiful here and still my fav resort. However, I will be honest that I am unsatisfied w the room and the issues it’s been having, and the lack of concern by the manager. Here’s the report so far.
Requested any floor near elevator or lobby due to a mobility issue of my guest (not wheelchair bound). We are almost at the end. We are in a room that has one little balcony, no balcony off master. I called and they said I should have requested a room w two balconies. In the 25 years I have been coming here, I never once requested a two balcony room because I didn’t know a 1 bedroom could come w only one. Okay….now I know. They couldn’t move us but offered to do so next day, checking out at 10 and then back in at 4 pm. That wasn’t going to happen with three senior ladies, all of our food, etc and having to wait for a room if we needed one midday so we chose to stay and we’re ok w that.
Kitchen sink….splashes and has a huge “spitting” drip after water is turned off, floor got wet. I called, manager said he would send someone. Door to closest by entrance to the room….opened the door to hang something, wall panel is hanging off and opened, exposing wires. Don’t know what the wires go to, but I know I’m not touching it, nor should I. I call again, sending electrician to look at it. Glasses….my guest opens cabinet to get a glass, it’s got lip prints on it. Takes another glass, fingerprints. I would have just washed them, but she suggested I report it as we have now a third “issue”. I do. They will send housekeeping to wash them.
Housekeeping comes while we are out, so did plumber. Electrician came while we were in the room, was very surprised to find panel as it was. Spent 10-15 minutes doing what he had to, fixed the thing. Housekeeping loaded glasses in dishwasher and pours powder all over glasses and bottom of dishwasher, never turned it on. So I did and an hour later had clean glassware. Plumber reports to manager that we have a “functioning faucet”. While on the phone w manager getting this info, I turned on faucet and then off, still big spitting gush after turning off, water didn’t splash to the floor. I did say a functioning faucet is not the same as a functioning properly faucet and we we hoping it didn’t drip all night as one of us was sleeping in living room.
I mentioned my disappointment in the rooms issues (and the location), and asked what
he could do, perhaps have a few of the points from that night returned? (because now it’s 11pm and much of our check in day was spent dealing with this #$&@). We discussed the standards Disney holds itself to, what one expects while being here (this is one of my home resorts) and my disappointment.
He said he cannot do anything w DVC points, and offered nothing more. Okay, I let it go, and began my “relaxing vacation” next day. I did mention that I didn’t expect my vacation to include multiple workmen coming into the room to address things. He suggested I speak to DVC. I called them and spoke to a CM who informed me it is up to the manager at the resort to decide what, if any, compensation or amenity can be given and that the manager is the one to contact DVC regarding a points return. The CM was not happy that any guest of these resorts, members or not, should have less than an excellent experience and suggested I again speak to manager, as she could not do anything without him, and she did confirm all the things I told her were noted. I decided to enjoy my evening and think it over. Then we went to use the tv, and that is not working properly. We couldn’t connect our device so…. They sent up someone to look… it’s now 10:30 pm night 2. He couldn’t get it to work either and said to use the hdmi cable my friend travels w. He helped her hook it up and left. We couldn’t get that to work either so unplugged it. Then couldn’t get the tv off of the hdmi input. Called again, sent up the repairman again…11:15 pm. He got us off hdmi input and back to the screen but not much else. Told us tv was broken and ordered the tv to be switched out today. Another couple of workman will be coming into this lemon of a room. Now, I’m done.
So made my decision, called the manager, told him now we have a broken tv, and I would like to love my place, as I look to do, but not happening this trip. He said he will “try to think of an amenity” to be sent to the room to make my day a little brighter.
Don’t get me wrong, i told him I am not looking for money or a bunch of points, but now I do expect something that would signify his commitment to guest satisfaction because giving me a subpar room ain’t it. And til now, not much concern for our inconvenience or dissatisfaction.
Just my report….the villa is a huge part of my vacation experience when traveling w an all adult party
Dee
