We have been going to Disneyworld since it first opened and DVC members for years but have seen quality and care go down dramatically. It was so bad on a last trip I sold our points to SSR. Issues dirty (room and exterior), light bulbs missing/burnt out, entrance doors that locks fell off, appliances (major) that did not work, rats, worst was when I turned on a UV light that we carry and it lit room & bathrooms up like watching fireworks. I wrote a letter to complain and received a call saying "we are soooo soooorrrry for issues". We did call housekeeping and had them come and re-clean the room and supply towels to us; yes did not even have towels. I know I will get flamed for this, but DVC is not doing their part and as long as people just go along and not complain things will get worse and Maintenance fees will continue to keep going up.
We did keep points to another resort and hopefully it will be better on our next trip.