Reepicheep
Mouseketeer
- Joined
- Jul 28, 2014
Our August flights were all cancelled by Swoop, but rather than offering a refund as other airlines have done, they are only offering a flight credit.
I've been reading reports of Swoop customers being reimbursed by their credit card companies, so a couple of days ago I filed a request with TD Canada Trust to have my airfares refunded. The TD website states that, because they are receiving many refund requests related to COVID-19, it will take as long as ten work days for TD to investigate my request, and up to 30 days for a refund to appear on my credit card (assuming I get a refund).
I assume TD and Swoop have already come to an agreement, whereby all refund requests are either rejected or accepted, so I'm hopeful that I'll know within a week or two whether my request has been successful. I'll post the result in this thread, once TD and Swoop have reached a decision.
I imagine there must be a lot of people in the same boat as me. Has anyone here successfully received a refund from their credit card company for flights that Swoop cancelled?
I've been reading reports of Swoop customers being reimbursed by their credit card companies, so a couple of days ago I filed a request with TD Canada Trust to have my airfares refunded. The TD website states that, because they are receiving many refund requests related to COVID-19, it will take as long as ten work days for TD to investigate my request, and up to 30 days for a refund to appear on my credit card (assuming I get a refund).
I assume TD and Swoop have already come to an agreement, whereby all refund requests are either rejected or accepted, so I'm hopeful that I'll know within a week or two whether my request has been successful. I'll post the result in this thread, once TD and Swoop have reached a decision.
I imagine there must be a lot of people in the same boat as me. Has anyone here successfully received a refund from their credit card company for flights that Swoop cancelled?