I used them to buy a resale contract recently, and I agree their website is vague. I e-mailed them about a few listings for the resort I was interested in to find out the use year and if there were any points banked. I found a loaded BLT contract with the use year I was looking for and made an offer (Feb/160points with all the 2016 banked). I don't remember what the asking price was but I told the broker I was only going to spend $19,500 (including closing costs and 2016 maintenance fees). They tried to negotiate a little but I held firm that I wasn't paying a dime over that amount and I didn't care how the money was allocated between the seller and closing costs. I had 3 other BLT contracts taken in ROFR for around that price and knew it was a really good deal for me but still pretty reasonable.
The process went pretty well but not as quickly as with the companies that specialize in
DVC. It took a really long time to go to ROFR compared to the other offers I made recently. I bought a Poly contract through Disney last year and a small resale Poly contact earlier this year through Fidelity that went really quick and smooth. We reached an offer on this contract the first week of December and I'm still waiting for the points to get into my account (the deed was recorded a couple weeks ago so I should see the points any day now). The one nice thing is that we could put up to a $10,000 deposit down on a credit card so we were able to earn a lot of miles on the sale before paying everything off.
Our broker was fine but nothing special that would make me refer her to you. My opinion is that they are sufficient but not ideal, I just got the feeling that they weren't incredibly knowledgeable on DVC compared to the companies that deal only in DVC. I would recommend having a fair price in mind that you think the contract should cost with everything included and stick to that price.