It affected us directly so we’re biased. My main problem is it would have been very easy to communicate that on either notice that went out so people like us didn’t waste their time.
I know why they did that but just be honest about it. It’s 2022, clearly they could have had a program that sent the link out to ONLY eligible people, they did not so then you had people giving it a whirl just for kicks and then people with multiple windows open. Just dumb stuff.
But even given that, one sentence that said only blue card members with stays booked with cash or using their direct points are eligible to register at this time. All other blue card members will have an opportunity to register on March for a limited number of guests. They didn’t do that because then everyone would realize how petty they were being and instead waited for the small group that was affected to bring light to it. The CM I talked to yesterday hadn’t even seen the email that went out and even after getting through after being on hold for 45 minutes, it took another 45 for the CM to tell us we were not eligible. That’s just terrible customer service.