Fastpass return or replacement?

[Cabius]

"The goal will appear in the user-friendly app is to create a better, more personalized, and customized experience for guests. Putting them in control and providing even greater flexibility and choice. They will be able to spend less time waiting in line and figuring out what attractions and dining options are available and more time having fun.”

This whole corporate nonsense misses the point. "Guest control / flexibility / choice" and "less time waiting in line" are in direct conflict. It's an utter failure to understand the elements at play here.

You can optimize the overall experience by steering guests to specific attractions, but doing what the app tells me isn't "flexibility and choice".

Or you can let guests choose what they want to do, in which case it turns out we all choose to stand in long lines for E-ticket rides. Whee.

The only way any of this makes sense is if by "choice" they mean "the choice to pay more" in which case you actually bend demand. (Oh wait...)

 

[JPinkc]

Again I didnt go to WDW to be staring at my PHONE ALL DAY!!!!! Its supposed to be a vacation, not another work day where I am tethered to the damn thing!!!!

 

[snowwhite84]

Again I didnt go to WDW to be staring at my PHONE ALL DAY!!!!! Its supposed to be a vacation, not another work day where I am tethered to the damn thing!!!!

The way this system sounds, it would actually get me off my phone! One of my biggest complaints about FP+ was that I was usually unable to get FoP, SDD etc at the 60 day mark. So I would often spend time in the parks doing the refresh dance. It sounds like Lightning Pass would remove this problem for me.

I don’t like this idea of the genie itinerary, it sounds awful to me. So I just won’t use it. I can see it being useful for other guests though who aren’t as experienced at touring.

 

[mshanson3121]

Now, they said, details coming soon. I wonder...what do they consider SOON?

 

[Luisfba]

one think i noticed on one of the screenshots. the one at the bottom that shows seven dwarves and your options. option 1, current wait of 150 min, option 2, go during parade.. and then, option 3; get fast pass + / check availability.

 

[Heather07438]

Now, they said, details coming soon. I wonder...what do they consider SOON?

Not this weekend lol

 

[2Lunds]

I can actually see Genie being good for the less knowledgeable fan base. Instead of learning about touring plans or coming on sites like this, they just need to download the app and let it guide them. Now how well it works in terms of efficiency I have my doubts.
For us it’s just going to be the app we use to buy FPs, which I won’t

Yeah, this is just basically just stealing cool merch ideas from Etsy sellers on a larger scale - taking third-party planning sites' business models and integrating them into their own revenue stream.

 

[jade1]

This is the key part

"Genie will lead to substantial commercial opportunities"

Get out your wallets...

Mmm. Always looking for a good hot beef commercial. It's a Midwest thing.

 

[DefnotDLav]

Mmm. Always looking for a good hot beef commercial. It's a Midwest thing.

View attachment 596794

Didn’t Chapek come from the food industry?

Makes sense I guess

 

[jade1]

Didn’t Chapek come from the food industry?

Makes sense I guess

I checked and he was born and raised in Indiana, so who knows.

 

[JPinkc]

The way this system sounds, it would actually get me off my phone! One of my biggest complaints about FP+ was that I was usually unable to get FoP, SDD etc at the 60 day mark. So I would often spend time in the parks doing the refresh dance. It sounds like Lightning Pass would remove this problem for me.

I don’t like this idea of the genie itinerary, it sounds awful to me. So I just won’t use it. I can see it being useful for other guests though who aren’t as experienced at touring.

See we never had a problem getting rides with FP+ at 60 days. I am not one of those who logged in at 11:59pm the day before either. We got FOP the week it opened. Maybe it was just good luck but we loved FP+ cause we could schedule our day around the ride times.

 

[malba2366]

Not sure if I’m allowed to share blog links like this, but some info today on Genie app and line waits:

https://blogmickey.com/2021/08/disn...ils-soon-guests-will-spend-less-time-in-line/
“Additionally we’ve made significant investments in sophisticated technology and tools, created a revolutionary new multi-tiered service we’re calling Disney Genie. We’re very, very excited about the new service. We’ll be providing additional details soon. The goal will appear in the user-friendly app is to create a better, more personalized, and customized experience for guests. Putting them in control and providing even greater flexibility and choice. They will be able to spend less time waiting in line and figuring out what attractions and dining options are available and more time having fun.”
Bob Chapek, Disney CEO

Looking more and more like they will be leveraging their data and technology to offer customized experiences to customers based on certain parameters which will likely not be defined and will be shifting. I think it will be a big improvement over the outgoing fastpass system for most guests who are willing to spend a little on their vacation. Not sure if those mockups on that site of the app are from Disney, but they still use the term "fastpass+"

The way I read into it...no one has to do the Genie recommendations, but it will be the quickest way to do the rides you want without paying.


The key point: "...lead to substantial commercial opportunities for us as the guest navigates their days. It is certainly qualifies in my mind for materiality and transformational impact on our business from the yield stand point."

 

[snowwhite84]

See we never had a problem getting rides with FP+ at 60 days. I am not one of those who logged in at 11:59pm the day before either. We got FOP the week it opened. Maybe it was just good luck but we loved FP+ cause we could schedule our day around the ride times.

Part of our problem is we typically go for short trips. We have APs and go three to four times a year, but usually for three nights at a time. That always seemed to hurt our FP options at 60 days. I almost always got what I wanted but because I would track like a hawk on the last few days.

 

[TreeFalls]

I think it will be a big improvement over the outgoing fastpass system for most guests who are willing to spend a little on their vacation.

I am willing to spend more for a better experience, but I HATE being nickeled and dimed at every turn. I'd rather give them a pile of money up front and have lots of options than repeatedly have to decide if I want to spend $10 more to get in the fastpass lane. This is why, for example, I like the dining plan.

 

[snowwhite84]

I am willing to spend more for a better experience, but I HATE being nickeled and dimed at every turn. I'd rather give them a pile of money up front and have lots of options than repeatedly have to decide if I want to spend $10 more to get in the fastpass lane. This is why, for example, I like the dining plan.

The bolded is the key part for me, too.

 

[IceSkatingPrincess]

“Additionally we’ve made significant investments in sophisticated technology and tools, created a revolutionary new multi-tiered service we’re calling Disney Genie. We’re very, very excited about the new service. We’ll be providing additional details soon. The goal will appear in the user-friendly app is to create a better, more personalized, and customized experience for guests. Putting them in control and providing even greater flexibility and choice. They will be able to spend less time waiting in line and figuring out what attractions and dining options are available and more time having fun.”

"Essentially it is going to take the consumer preferences that we note from our consumers, given what we note from them and blend that with basically industrial engineering data in terms of how the park is operating that day and meld them together to make suggestions on the fly that not only will lead to the improved guest experience and lead to substantial commercial opportunities for us as the guest navigates their days. It is certainly qualifies in my mind for materiality and transformational impact on our business from the yield stand point."
Bob Chapek, Disney CEO

-----

Ok I cannot be the only one over here doubting Disney IT's ability to support this at scale. I see error screens, dwarves, stitch, and the pink castle of death in our future.

 

[TreeFalls]

“Additionally we’ve made significant investments in sophisticated technology and tools, created a revolutionary new multi-tiered service we’re calling Disney Genie. We’re very, very excited about the new service. We’ll be providing additional details soon. The goal will appear in the user-friendly app is to create a better, more personalized, and customized experience for guests. Putting them in control and providing even greater flexibility and choice. They will be able to spend less time waiting in line and figuring out what attractions and dining options are available and more time having fun.”

" Essentially it is going to take the consumer preferences that we note from our consumers, given what we note from them and blend that with basically industrial engineering data in terms of how the park is operating that day and meld them together to make suggestions on the fly that not only will lead to the improved guest experience and lead to substantial commercial opportunities for us as the guest navigates their days. It is certainly qualifies in my mind for materiality and transformational impact on our business from the yield stand point."
Bob Chapek, Disney CEO


Ok I cannot be the only one over here doubting Disney IT's ability to support this at scale. I see error screens, dwarves, stitch, and the pink castle of death in our future.

I mean, "The goal will appear in the user-friendly app is to create a better, more personalized, and customized experience." What could possibly go wrong?

 

[pooh'smate]

Didn’t Chapek come from the food industry?

Makes sense I guess

Yes he came from Heinz

 

[Bibbobboo2u]

See we never had a problem getting rides with FP+ at 60 days. I am not one of those who logged in at 11:59pm the day before either. We got FOP the week it opened. Maybe it was just good luck but we loved FP+ cause we could schedule our day around the ride times.

We did not have problems either, but I did log in at 6am I think for FP+.

 

[snowwhite84]

We did not have problems either, but I did log in at 6am I think for FP+.

I always logged in at exactly 6am at 60 days out, but again I go for short visits. I think that always hurt me.