Odd booking issue with VGF

No, you‘ve given examples where the beneficiary is provided latitude and allowed judgment in those situations. They aren’t breaking a written rule. This on the other hand is explicitly covered in a legal document. Take a look at this post #91 for more info:

https://www.disboards.com/threads/m...ng-11-month-rule.3807717/page-5#post-62312411
So there is no way this could not happen at all? I am certain that yes, DVCM will not allow a CM to do such, but that doesn't mean it may not be happening somehow. How do you know for certain what goes on behind closed doors?
 
I ended up emailing Terri Schultz about this problem this morning, as once again the 14th was wait list only even before 8 AM EST. I encourage anyone else who is concerned about this to contact her at Terri.A.Schultz@disney.com
 
I ended up emailing Terri Schultz about this problem this morning, as once again the 14th was wait list only even before 8 AM EST. I encourage anyone else who is concerned about this to contact her at Terri.A.Schultz@disney.com
Great that you do this. :thumbsup2 Thank you and the others who noticed. Right now, I expect to hear from her regarding the point charts. So much has happened, not necessarily to the benefit of Members on her watch, that I wonder if she grasps the enormity of it all. We, and other members who paid with a Chase Credit card for 2021 DVC MC, had a long drawn out experience to get 6 months of no interest for the charge of the cruise on the card. Thankfully, that was resolved.
 
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So there is no way this could not happen at all? I am certain that yes, DVCM will not allow a CM to do such, but that doesn't mean it may not be happening somehow. How do you know for certain what goes on behind closed doors?
Yes you are right- it could be CM’s breaking the agreement to have a perk. I was just saying I don’t think it’s that, given that at other companies, that would be grounds for termination — specifically when (like this situation) there are guidelines on what is allowed. But yes you are correct - it could be DVC CMs taking perks, breaching member agreements. Anyway, hope it’s not that!
 


I ended up emailing Terri Schultz about this problem this morning, as once again the 14th was wait list only even before 8 AM EST. I encourage anyone else who is concerned about this to contact her at Terri.A.Schultz@disney.com
I will be emailing her as well.

I cannot understand why there are no Studios available on 12/13 but there are studios available on the 10, 11, and 12. FWs start on Sunday so it’s not that, and weirdly enough, last week this same thing happened with the previous Monday 12/6.

Something strange is going on.
 
I ended up emailing Terri Schultz about this problem this morning, as once again the 14th was wait list only even before 8 AM EST. I encourage anyone else who is concerned about this to contact her at Terri.A.Schultz@disney.com

I will add that I checked last night and VGF is the only one that showed it. All other resorts could be booked in full for the 7 nights or the normal pattern for 11 month booking was seen.
 
I have been following this thread and look forward to hearing anything from Terri S. Thank you to all that catch this and dont just let it go!
 


It continues, now the 1brs are impacted too, here the 13th, 14th and 15th are gone already. However the 10th,11th and 12th is still there.

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The problem continues this morning with the night of the 15th being wait list only even before 8:00 AM EST.

I heard back from Terri yesterday morning. The reply was quite similar to what others received when emailing about booking concerns.

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I too was not able to book a studio for November 30th to the 5th.

This seems very similar to the issues that went on with the AKV value rooms, seems that DVC is playing games with the booking window again.
 
The problem continues this morning with the night of the 15th being wait list only even before 8:00 AM EST.

I heard back from Terri yesterday morning. The reply was quite similar to what others received when emailing about booking concerns.

View attachment 548949
I hope you do get feedback from those doing the research, I hope the explanation is true.
 
I too was not able to book a studio for November 30th to the 5th.

This seems very similar to the issues that went on with the AKV value rooms, seems that DVC is playing games with the booking window again.
I was able to get a LV studio from 12/01 - 12/07 last week by following behind the walkers. I’m still stalking for the night of 11/30-12/01. A single night in a standard studio was open for several hours on Thursday.
 
It continues, now the 1brs are impacted too, here the 13th, 14th and 15th are gone already. However the 10th,11th and 12th is still there.

View attachment 548940

View attachment 548941


Throwing out some guesses... just because it's fun to pontificate on this subject :)

If I had to bet on it, I would say this is either due to a system bug or a poorly designed points reservation engine (which might be the same thing depending on your definition of a system bug)

From our standpoint we'd assume the reservation engine would look at all currently available rooms in real-time and let you grab what's available on a first-come basis. I'm guessing the system has evolved over the years (like many IT systems) and there may be some data inputs that aren't real time causing some undesirable results when inventory gets low.

For instance, maybe the future available inventory calendar is "generated" every night - with assumptions made on what days are more likely to have 1 BR's / studios booked vs 2Br's... and maybe in the case above, there are more 2 BR's "allocated" in DVC's calendar than 1 BR's / Studios for the 10th, 11th, 12th. Normally not an issue within the 11 month mark, but causes problems in the 11month +7 day timeframe where users can only book one type of room for all 7 days.

Either that, or DVC has the ability to book 11 month +7 days on a non-contiguous basis (i.e. they can book/hold some weekend days in the 11 month +7 days timeframe without having to book a contiguous block) - possibly a "loophole" in the booking requirements differentiating what DVC members vs DVC themselves can reserve (or take out of inventory)..... but if I had to bet on it I'd say it's due to a bug, or more likely a nuance of a booking engine that has some accuracy issues due to the way it was originally designed and now ported to a real-time web interface booking tool.

... and if my guess is right, based on my experience in IT, it will be a while before this is addressed (unless they've already been working on it for a while). Stuff like this usually requires a significant change to core elements of the system (database/datastore), which then requires changes to the interfaces, and then a ton a testing to make sure everything still works (especially if it's a legacy system at its core). Basically, lots of time and money. I wouldn't doubt there are product and technical people who have raised the issue internally and suggested fixes - but then someone asks what's the ROI, and I bet the numbers probably don't look convincing so it's gets put on the todo list until there's enough other income generating enhancements to justify a large project.

I'm also guessing DVC is probably not going to say "hey, our booking systems has some deficiencies but it's good enough and really not worth it to fix the problem right now". It will be interesting to see what they respond with. I'm guessing it will be a vague response.

Lot's of guessing... :)

Very interesting topic... thanks for documenting this and following up with Disney.
 
Hey All, looking for some advice from this group. I have 400 vGF points and can only really take off the last week of the year each year. My plan was to use it to been a 1 bedroom for 6 nights each year.... Just want some advice, with my limitations, should I just sell the VGF points and buy a different home resort in florida?
 
Hey All, looking for some advice from this group. I have 400 vGF points and can only really take off the last week of the year each year. My plan was to use it to been a 1 bedroom for 6 nights each year.... Just want some advice, with my limitations, should I just sell the VGF points and buy a different home resort in florida?
I wouldn't. I think there is something strange going on with VGF plus there are a lot of points flooding the system this year. Even on a typical year you'll want to book early December right at 8AM at the 11 month window (this is the same for most resorts for that time period though).
 
Hey All, looking for some advice from this group. I have 400 vGF points and can only really take off the last week of the year each year. My plan was to use it to been a 1 bedroom for 6 nights each year.... Just want some advice, with my limitations, should I just sell the VGF points and buy a different home resort in florida?

I've been here - like forever - and a lot of this comes up every year for the 1st week-2 weeks in December. Throw in the weirdness of inventory and it's extra extra this year. So far there's no other time quite like it so don't extrapolate this thread to the last week of December, Book right at 11 months and you'll probably be fine. (It is after all a points system so you can't ever guarantee a booking)

Now if you really want a sure thing for booking then sell and buy SSR.
 
I had the same thing happen to me at CCV. I grabbed the 2 starting days, and then got on every morning to see if I could grab the next day. Sure enough, by 9ish, I could grab it. A lot of people are walking to get the days for their Christmas trip.
 
I had the same thing happen to me at CCV. I grabbed the 2 starting days, and then got on every morning to see if I could grab the next day. Sure enough, by 9ish, I could grab it. A lot of people are walking to get the days for their Christmas trip.
I don't see how walking could release the days as you describe if you were on at the 11 month mark and got the first 2 days. Now if you were a day or so late starting your reservation, then I could see it.
 
I don't see how walking could release the days as you describe if you were on at the 11 month mark and got the first 2 days. Now if you were a day or so late starting your reservation, then I could see it.
January 1, I went online to book December 1 at 8 am, no luck, day was gone. Day two I got nothing. Day 3, snagged the first, modified and got the 30th day four got the second as a new reservation. Day five, got the 3rd and so on until I got all of my days. 30-8, called member service and combined both reservations.
 
I did e-mail Terri and ask for an explanation for the availability pattern I saw on Jan. 5th. After a couple exchanges, here is her explanation for how it happens:
-----------------------
John –

This is a hard one to explain, let me try an example as you suggested. I’ll try not to be more confusing (but no promises ☺)

In this example we will assume there are 2 Grand Villa (GV) Accommodations, and it is important to remember that the 11 month rule is based on booking date.

Reservation #1 - Booking Date 1/2 Reservation was for 12/2 through 12/7
Reservation #2 - Booking Date 1/3 Reservation was for 12/3 through 12/10

Reservation #2 Modified Modified Date 1/5 Cancelled 12/3 – 12/5

Wait List Request Wait list for 12/3 and 12/4

In this case, prior to 1/5 both GV accommodations had already been booked, then early on the 5th Reservation #2 was modified to drop nights 12/3 – 12/5. At the same time, there was a wait list for this accommodation for 12/3 and 12/4 that was automatically fulfilled … thereby leaving 12/5 available but not the dates thereafter.

This is just an example of how this could happen. Adding complexity to this specific time period is that we are in the process of doing a room refurbishment at Grand Floridian, and we do have some Grand Villas out of order.

I hope this helped (versus confusing you). I have also asked Member Services to reach out to you to see if there is any way we can figure out a way to get you what you need accommodation wise.

Thanks so much.
Terri
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This works if you ignore the fact that the modification was made on 1/5 for a reservation that starts 12/6. It is my understanding that a modify is equivalent to a cancel/rebook. In the case presented, 12/6 is not a valid start date on 1/5. Have I misinterpreted the rules? Has someone found a loophole in the reservation system?
 

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