Sarahslay
DIS Veteran
- Joined
- Apr 10, 2017
Just an update from my post about my bad experience at YC over the weekend: I juset got off the phone with someone at guest relations who called me about the incident, we had a really nice long chat. She is sending my correspondence over to the general manager, and notes about our talk today. I even talked to her about what the manager had said to me over the phone when he contacted me while I was still there, all about his excuse of "well we've been closed for a few months so some stuff might not be working", and she was pretty upset he made excuses like that. She said they were supposed to have maintenance go and check all rooms to make sure everything was in order before opening, and obviously that hasn't happened. She assured me that changes would be made, and we can expect a better experience on our upcoming trip. *fingers crossed*. She is also sending me an email with a phone number to call and a code to book two free nights on a future stay, so that was a nice touch. I honestly didn't ask/expect for anything to be done, I just really want to make sure that this resort makes some needed changes for the future (especially when I have to stay there again in a few months) that can really benefit everyone.