Well, I thought the new system was going to do a better job on waitlist vs stalking the RAT (Book Online). I had a waitlist this morning that was unfilled and available. I just booked it using the tool, and cancelled my waitlist. Yesterday I had a room reserved under one membership number, but I wanted it under a different one. I was told they could not modify the membership number the reservation was under (the rules), and "if I cancelled it under the original number it would instantly go to anyone on the waitlist, since they are now handling that better with the new system". Well not so sure. So yesterday I put in a waitlist on the desired contract. This morning - room available and waitlist request unfilled. So I booked it, cancelled waitlist, and cancelled reservation under the original contract. I got what I wanted, by the waitlist did not work? (PS the waitlist would not have automatically cancelled my original reservation under the other contract - I still would of had to do that manually)