Hi all. Just want to start a discussion regarding TPV rooms. My understanding regarding TPV floors is that the rooms START on the 5th floor. However a couple years ago we were put in a 1BDRM TPV on the FOURTH floor. When I told the CM that those rooms don't start until the 5th floor he insisted that there are indeed TPV rooms also on the 4th floor. Fast forward to yesterday when I called to reconfirm my room "request" for our stay in a couple of weeks. Now I put in "8th floor or higher if possible please". I never thought I'd have to request a TPV room floor because honestly even the 5th floor is still a nice view, but after being put on the 4th floor I don't want to take any chances. When I discussed this issue with the CM she looked at her system and it said that TPV rooms "start on the 3rd floor"???
I don't understand what is happening here. Are the room categories being adjusted? Who do we reach out to to find out why/ what's going on?