Ticket Problem

[rupprath]

Update: This problem was handled very quickly by Ticketmania. Many users, including myself have had a great experience with them. I didn't see the customer service phone number on the website which I should have called immediately. I'd highly recommend them for your ticket purchases!

Any ideas on what do do here? I purchased some park hopper tickets from ticketmania.com last month. They worked for a day, but this morning when we got to the AK an employee told us to wait for a minute.

A few minutes later a security guard escorted us to a room where he told us the tickets were not new and had been used before. He had me sign an affidavit and gave me a case number. He said they report all fraudulent ticket sales to the local sherrifs department, but there was nothing else he could do.

So do I purchase new park hoppers here, risking that I may not get my money back from ticketmania.com? I paid with my credit card, so I can always work through the credit card company.

The down side is that we are only here for two more days, so purchasing a four day pass may be a waste. I could buy individual park passes but then I couldn't visit all of the parks.

 

[zurgswife]

Can't help you but thanks for the info....I had a friend purchase tickets from Ticket mania.com for his trip next March....I will definately take them with us when we go in Oct and check to see if they are valid.....wouldn't want him to ruin his one and only trip to WDW because his tickets are invaild.....

Hope everything works out for you....good thing you paid by CC.....I think the ticket office can tell you the dates and times they were used....I would get this information so you can use it when you talk to ticketmania.....

 

[SnackyStacky]

If you're staying at a Disney Resort, I would see if you could purchase an UPH for the remainder of your stay.You'll pay for stuff you won't use, but it'll be cheaper than a 4 day, and allow you to park hop.

Good luck. I'm amazingly nervous about my tickets now!!!

 

[SnackyStacky]

In digging through Ticketmania's site, I found the customer service manager's cell phone number. It says only in absolute emergencies, and I would say your situation qualifies as such.

407-414-3664

I know you said you only have two days, but just in case here are their other numbers:

407-264-9977
877-822-7299

 

[smjj]

Question: He said they were not new and were used before. How did they know it was not you who had used them the last time. I have a 6 day PH and if I were to use only 4 days and say go back a couple of months later, would this not be the same senerio? Am I missing something here? I would guess they have many tickets each and every day where folks have used a portion of a ticket only to return at a later date to use the rest of it..??..smjj

 

[SnackyStacky]

I would assume that the poster didn't post every detail and told the gate attendant that he had bought under the impression that it was new.

 

[CarolMN]

I didn't assume anything, but I can't help but think we don't know everything about this situation. I hope no one reads this thread and panics. I also hope that this was a legitimate post - the OP is relatively new to the DIS. (That doesn't mean he/she isn't a legitimate poster, but I do think we need to withhold judgement on Ticketmania until more is known).

This is the first post I can recall about a problem with tickets purchased through Ticketmania. There have been multiple posts that say tickets from this source have been used with no problems and that this is a good way to purchase WDW discount tickets. Mousesavers lists them as a legitiamte broker of new, UNUSED tickets. Mousesavers also says that they have a satisfactory record with the BBB. Mary Waring's MouseSavers newsletter even promotes special Ticketmania ticket offers.

I am anxious to learn what happens when rupprath contacts Ticketmania. Hope he/she posts again. Ticketmania is not known for selling partially used tickets - it's actually against the law to do that, even if the buyer knows the tickets are partially used.

 

[SnackyStacky]

Carol, you're probably correct. Your post eased my mind somewhat. But this was what I was worried about when I purchased from Ticketmania, and it just made those fears resurface.

I'm neurotic! What can I say! LOL!

 

[hulabird]

Yes, this news here could start a panic, let's hope this is an isolated incident. I too, am nervous now and I bought mine from connections, but i used connections last year for 4 straight days w/no problems. I am nervous because this year I not only purchased for myself, but for my sister and family as well for a total of 9 WDW park hoppers and 4 Universal 2 day passes.

 

[KJMAX1]

Well I am nervous. This could cause my husband to not want to trust me with my "deals" again..LOL I just got ours in the mail. Is there anyway for us to call Disney and ask them to see if these tickets are valid BEFORE we go?

BTW, to the original poster, I would call my credit card company and tell them to cancel payment to Ticketmania until this was resolved.

 

[Howdoyoudo]

I bought my tickets from Ticketmania via Mousesavers-used them in June-NO PROBLEMS. Leaving in a week to use the remaining days. I say don't panic.

 

[Mackey Mouse]

This is sad...I hope the poster does in fact post again with what happened with Ticketmania..

 

[rupprath]

Sorry for not posting more details. I read about ticketmania here and saw many good reviews for them which is why I bought the tickets from them even though they were cheaper on other sites. I'm also assuming this is an honest mistake, however that doesn't help me much because they were closed today. Here are some more details:

I bought tickets online from ticketmania in July. I purchased two four day park hoppers, two one day universal passes, and two Disney Quest tickets.

We used the park hoppers on day one with no problems except that one wouldn't scan. A quick trip to guest services fixed this problem with a replacement card. We used the park hoppers again with no problem the following day. We also used the Disney Qwest tickets the following evening without any problems.

On our third day (this morning) we went to AK and tried to use the tickets. They didn't scan so I assumed that we had the same problem as day one. The employee at the gate read the tickets in the machine and told us they scanned, but that all the days were used.

I told them we had just purchased the tickets and only used two days, which is when they called security. We were escorted to the security area and asked questions about the tickets. The security officer explained to us that we had been sold four day park hoppers with only two days left on them.

He gave us the dates the tickets had been used and where. The visits we made checked out, however there were two visits from last year that we couldn't have possibly made.

The security officer said this happens quite a bit and believed us when we said it wasn't our intention to use bad tickets. He had me fill out an affidavit asking questions on where we purchased them, etc. He also gave me a case number.

They made photocopies of my identification, cards, etc. and stamped VOID on my tickets. He told me that since I paid via a credit card I would probably be allright.

I've only read positive reviews of ticketmania to this point, so again I assume this is an honest mistake. Unfortunately this does nothing to help me.

I don't know for sure, but I'm assuming that ticketmania purchases unused park hoppers, lumps them together and then resells them. Perhaps they made a mistake when preparing mine.

We bought some one day passes for Disney for today and tomorrow. I left a message for ticketmania today and will dispute the park hopper portion of the charge. I'll pay for the Disney Quest and Universal tickets (Hopefully the universal passes I bought will work!).

I hope this provides enough detail. If not, let me know and I'll answer any specific questions.

 

[BamaTigger]

PANIC? DID SOMEONE SAY PANIC????

I just ordered 2/4 day hopper passes for 196.00 each, awaiting them in the mail. We leave on the 30th of August. I told my sister about it who is going with us for the 1st time and she is awaiting hers in the mail as well.

So now am I supposed to come up with an extra 400.00 to take with me in case my tickets dont work????????? I dont have time to do that and pay my WL lodging. Oh no!!

My husband is going to be so upset when I tell him this. Im with KJMAX1, he wont trust my "cheaper deal" bargains again. And is there any way we can call Disney and double check first?

Too late, I am in a panic. BIG TIME.

 

[KJMAX1]

Well I called Disney tonight, the CM told me there is no way to check even at a Disney Store until we finally get there. She said though with a good BBB standing we shouldnt be too concerned because they just closed down a ton of fake passes places. So off we go with our tickets, and if they dont work, I will call my Credit card company immediately, and cancel my payment to them, and purchase new tickets. But once I get there I am having them check immediately for how many days and passes we have so I can be sure I have all my days I paid for. IF I DO NOT have my days, I am going to rent a car, and DRIVE to Ticketmania, and talk directly to them. Sounds like an honest mistake, but unfortunately when I called them last week to find out where my tickets were, nobody answered. I will call Monday, and talk to them about what to do if my tickets end up in this situation.

Believe me, it wil be settled in FL or else....

 

[rupprath]

Don't panic just yet! Let's be fair here... Ticketmania probably doesn't even know about the problem yet, and won't until they get into the office tomorrow. It's unfortunate this happened on a weekend when they weren't open.

I'll try to work it out with Ticketmania first, and dispute the charges on my credit card if need be. I'm going to ask that the park hopper portion of my purchase be refunded (Not usable, and wasting one day of my vacation). I'm going to pay for the Disney Quest tickets and Universal Tickets. Does this seem fair?

Right now I'm the only one in trouble with my significant other for getting these "Deals" let's try to keep it that way!

I'm signing off to enjoy the rest of my vacation. I'll send an update on Tuesday or Wednesday when I get back and let everyone know how Ticketmania handled the situation.

 

[BamaTigger]

But it will take the credit card company several days to credit back the account right? I too will take my butt down to ticketmania in a car and get my cash back right there, or get me new tickets. No, better yet, I WANT CASH BACK.
Oh man, im still in a panic. I just told my husband and he is not happy with this, or me for that matter. That is what I get for saving a dollar or two.

KJMAX1 --please keep us posted after you call them. I may call them tomorrow too.

BAMATIGGER=NERVOUS WRECK

 

[BamaTigger]

KJMAX1---I forgot to ask you, were your tickets real late or something?? Do I need to panic about the shipping now?

 

[KJMAX1]

Bama...


Too funny. I think we will be alright. They dont sound like a fly by night place, but it is odd that they would say the tickets had been used before. Unless its a computer gliche I cannot imagine this happening unless the tickets really had been used. Mine look like they have never been used. I wonder if the OPs tickets looked like they had been used.

 

[KJMAX1]

Well we live in WA so they werent really late, they just took a week and a half and a lot of people have been saying they have been getting them within a week. I was calling just to make sure mine werent lost or something, but they came in the regular old mail with a ton of vacation coupon books.